Third Party Intervention Handlers – x8 Roles

Third Party Intervention Handlers – x8 Roles

Salford Quays
Closing date:
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We’re on the lookout for Third Party Intervention Handlers to join our newly created Third Party Intervention team in Salford Quays, Manchester.

Have you got top notch people skills and a flair for sales? If so, we’d love to hear from you! The role entails proactively upselling our services in assisting with repairs and mobility requirements to ensure an efficient and effective settlement of claims for our customers. Experience of motor claims would be advantageous but not essential.

Shift Rotations are between  8am - 8pm  - Monday - Friday and  Saturdays 9am - 5pm. (x2 Saturdays per month)

Job responsibilities
  • Act upon internal third party referrals from first notification of loss
  • Be the first point of telephone contact with the third party, dedicated to providing a professional and empathetic service through great communication
  • Proactively attempt to make contact and convert the maximum number of third parties referred to the team using all available communication methods 
  • Answer the TP intervention phone line within the company SLA and provide a professional and TCF compliant service to the caller
  • To manage the period and cost of hire provided to third parties and to ensure all costs are kept to a minimum and are not subject to any leakage
  • To manage the period and cost of repairs provided to third parties and to ensure all costs are kept to a minimum and are not subject to any leakage
  • Liaise, as appropriate, with other claims areas to ensure any issues are resolved efficiently and expeditiously
  • Take responsibility for own development in conjunction with line manager
  • Contribute to identifying areas for improvement to enhance the process and service being offered to third parties    
  • To identify and refer any personal injury claims to our specified supplier in accordance with current procedure
  • To ensure reserves and diary are kept accurately for all aspects of the TP intervention claim
  • Manage invoices received from the authorised hire and repair partners, ensuring they’re accurate, and register payments onto the claims system for approval
  • To process any diary allocated to the TP intervention team
  • To be aware of potential fraudulent claims and pass on the necessary details when identified to the Counter Fraud Department
Skills, knowledge & experience
  • Sales
  • Motor claims
  • Customer service
  • Negotiation and objection handling
What can we do for you? 

We believe we can offer you a great working environment as we're so passionate about our people. Here are just some of the benefits and perks that we offer...
  • Fantastic training and development opportunities
  • Employee benefit packages to suit your lifestyle
  • Flexible working
  • A day off for your birthday
  • The opportunity to take a paid day off each year to do charity work
  • A health cash plan
  • Help with travel expenses
  • The opportunity to buy additional holiday
  • Company pension scheme
  • Group life assurance
  • Enhanced maternity and paternity pay
  • Professional subscription fees paid
Employee wellbeing is high on the agenda here too. We provide a weekly free fruit delivery, discounted membership at a local health club and access to an Employee Assistance Programme, which promotes physical and emotional wellbeing at work and at home. In addition, we provide wellbeing events throughout the year to support physical and mental health.

For further information on what we can offer and to learn more about this role, feel free to contact our dedicated Recruitment team.
​So, if you’re up for the challenge and would like to join our newly created team, we want to hear from you today.
We’ve received some great feedback from employees on Glassdoor. Don’t believe us? Check out our reviews for yourself!

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79% of people would recommend a friend to work at First Central

Based on 98 Glassdoor reviews (July 2020)


View all benefits >

Flexible working

We support colleagues who wish to work flexibly whilst meeting the needs of the business.

Get your birthday off

We give you an extra day off to celebrate your special day.

Holiday Extra

Not only do you get a generous holiday entitlement, you can also buy additional leave.


Get a day off each year to take part in volunteering activities.

Health cash plan

Claim money back on your healthcare costs, such as dental check-ups and eye tests.

Season ticket loan

We provide interest-free loans to cover the cost of season tickets for rail, bus or car parking.