Personal Injury Claims Negotiators

Personal Injury Claims Negotiators

Haywards Heath or Salford Quays
up to £30,000 depending on experience
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Due to the growth we're currently seeing in the business, as well as the expected further growth as part of our 5-year plan, we have a number of vacancies for Personal Injury (PI) Handlers to join our Claims team based in either Salford Quays, Manchester or Haywards Heath, West Sussex.   

Do you want to be part of this PI development programme and ultimately become a PI superstar?

We’re looking for proactive people who can work efficiently to process personal injury claims mainly via the MoJ claims portal, ensuring adherence to FCA regulations, appropriate legislation and policy guidelines.

You’ll also need to have a logical approach, an eye for detail, a desire to learn and progress, as well as a collaborative style within a team to get the job done.
Skills, knowledge & experience
  • Motor claims experience, working within a bodily injury claims environment
  • Technical expertise with exposure to whiplash and moderately serious bodily injury claims, including but not limited to minor fractures and psychological trauma
  • Experience in dealing with non-portal and MOJ portal claims
  • Commercial awareness
  • Knowledge of regulatory framework relating to motor claims
  • Knowledge of Scottish, NI and foreign jurisdictions an asset
  • Excellent communication skills, both verbal and written
  • Negotiation and influencing skills
  • Good time management and organisation skills with the ability to prioritise work
  • Problem-solving skills with the ability to adopt a logical approach to resolving problems
  • Strong customer service skills
  • Computer literate
  • Self-motivated and enthusiastic
  • Embrace, embed and incorporate the company values
  • Emphasis on attention to detail and accuracy
  • A highly organised and proactive approach
  • Able to evidence a thorough approach to claims handling 
  • A flexible approach and positive attitude
  • Confident in presenting complex information in a clear and concise manner
  • Strives to deliver performance targets and drive business improvements to contribute to the success of the business
 What can we do for you? 

We believe we can offer you a great working environment as we’re so passionate about our people. Here are just some of the benefits and perks that we offer…
  • Fantastic training and development opportunities
  • Employee benefit packages to suit your lifestyle
  • Flexible working
  • A day off for your birthday
  • The opportunity to take a paid day off each year to do charity work
  • A health cash plan
  • Help with travel expenses
  • The opportunity to buy additional holiday
  • Company pension scheme
  • Group life assurance
  • Enhanced maternity and paternity pay
  • Professional subscription fees paid
Employee wellbeing is high on the agenda here too. We provide a weekly free fruit delivery, discounted membership at a local health club and access to an Employee Assistance Programme, which promotes physical and emotional wellbeing at work and at home. In addition, we provide wellbeing events throughout the year to support physical and mental health.

​So, if you’re up for the challenge and would like to join our vibrant and busy team, we want to hear from you today.
We pride ourselves on being a great place to work. Check out our Glassdoor page to see what our employees think about working here.


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79% of people would recommend a friend to work at First Central

Based on 98 Glassdoor reviews (July 2020)


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Flexible working

We support colleagues who wish to work flexibly whilst meeting the needs of the business.

Get your birthday off

We give you an extra day off to celebrate your special day.

Holiday Extra

Not only do you get a generous holiday entitlement, you can also buy additional leave.


Get a day off each year to take part in volunteering activities.

Health cash plan

Claim money back on your healthcare costs, such as dental check-ups and eye tests.

Season ticket loan

We provide interest-free loans to cover the cost of season tickets for rail, bus or car parking.