Personal Injury - Triage Negotiator

Personal Injury - Triage Negotiator

Location:
Salford Quays
Salary:
up to £23,000 (depending on experience)
Department:
Claims
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Due to the growth we ‘re currently seeing in the business, as well as the expected further growth as part of our 5-year plan, we have a number of vacancies for Personal Injury (PI) Triage Negotiators to join our PI team based in Salford Quays, Manchester.   
 
Do you want to be part of this PI development programme and ultimately become a PI superstar?

We’re looking for proactive people who can work efficiently to process personal injury claims via the MoJ claims portal, ensuring adherence to FCA regulations, appropriate legislation and policy guidelines.

You’ll also need to have a logical approach, an eye for detail, a desire to learn and progress, as well as a collaborative style within a team to get the job done.
  
Job responsibilities
  • Proactively triage and process low-level MoJ Portal claims, up to £10,000, from the outset to the conclusion of Stage 1
  • Be personally responsible for ensuring the reserves fully reflect the expected level of damages on each file
  • Ensure compliance with the relevant sections of MoJ reforms, Civil Procedure Rules, Personal Injury Pre-action Protocol and the Road Traffic Act
  • Promptly identify potential fraudulent claims and other claims that require specific referral
  • Conduct detailed and compliant telephone interviews with customers in relation to the claim
  • Instruct and then proactively manage cases allocated to claims investigators and other suppliers
 
Skills, knowledge & experience
  • Liability motor claims handling
  • Personal injury handling is preferred
  • Understanding of the implications of being an RTA/A75 insurer
  • Knowledge of FCA requirements (including Treating Customers Fairly) and the regulatory framework relating to claims
  • Sound understanding of motor claims, to include liability, the Road Traffic Act, personal injury and suspect fraud
  • Excellent communication skills
  • Negotiation and influencing skills
  • Great time management skills and organisional capabiliites
  • Excellent attention to detail
  • Problem-solving skills with the ability to adopt a logical approach to resolving problems
  • Strong customer service skills
 What can we do for you? 

We believe we can offer you a great working environment as we’re so passionate about our people. Here are just some of the benefits and perks that we offer…
 
  • Fantastic training and development opportunities
  • Employee benefit packages to suit your lifestyle
  • Flexible working
  • A day off for your birthday
  • The opportunity to take a paid day off each year to do charity work
  • A health cash plan
  • Help with travel expenses
  • The opportunity to buy additional holiday
  • Company pension scheme
  • Group life assurance
  • Enhanced maternity and paternity pay
  • Professional subscription fees paid
     
Employee wellbeing is high on the agenda here too. We provide a weekly free fruit delivery, discounted membership at a local health club and access to an Employee Assistance Programme, which promotes physical and emotional wellbeing at work and at home. In addition, we provide wellbeing events throughout the year to support physical and mental health.

​So, if you’re up for the challenge and would like to join our vibrant and busy team, we want to hear from you today.
 
We pride ourselves on being a great place to work. Check out our Glassdoor page to see what our employees think about working here.
 

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glassdoor

79% of people would recommend a friend to work at First Central

Based on 98 Glassdoor reviews (July 2020)

Benefits

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Flexible working

We support colleagues who wish to work flexibly whilst meeting the needs of the business.

Get your birthday off

We give you an extra day off to celebrate your special day.

Holiday Extra

Not only do you get a generous holiday entitlement, you can also buy additional leave.

Volunteering

Get a day off each year to take part in volunteering activities.

Health cash plan

Claim money back on your healthcare costs, such as dental check-ups and eye tests.

Season ticket loan

We provide interest-free loans to cover the cost of season tickets for rail, bus or car parking.