Policy Analysis Technical Manager

Policy Analysis Technical Manager

Haywards Heath
Apply for this job
Are you looking for a new career with a fast-growing, dynamic company? Well look no further! We need a Policy Analysis Technical Manager to join our Counter Fraud Services team in Haywards Heath, West Sussex.

The successful candidate will need previous leadership experience.
Job responsibilities
  • Create and maintain the PA processes and control documents, updating existing and creating new documents where gaps are identified
  • Identify improvements in processes and procedures that deliver efficiencies and support the provision of excellent customer service and correct outcomes for both customer and company
  • Deliver changes to processes and ensure that workstream and system developments are released to the PA team in controlled deployment
  • Report the outcomes of changes to the Head of Application Fraud and senior directorate as required
  • Maximise the effectiveness of PA workstreams by ensuring that colleagues have the right conversation management skills required to effectively prompt honesty and extract information in open conversation
  • Design and implement new quality and file audit checks that support colleagues’ understanding of processes and that identifies training and coaching opportunities  
  • Through leadership of a team of process coaches, provide technical support to colleagues, ensuring that audits are completed and feedback is given
  • Provide support to new starters in the team while in academy, ensuring the newest PA colleagues have a great onboarding and upskilling experience
 Skills, knowledge & experience
  • Degree or relevant experience
  • Six sigma – greenbelt required (blackbelt desirable)
  • Data driven, with an excellent ability to understand data through Excel packages and present findings and recommendations articulately
  • Ability to lead a team and inspire colleagues
  • Clear and effective communication skills, both verbal and written
  • Analytical and problem-solving skills
  • Presentation skills
  • Excellent organisational skills, with the ability to prioritise key tasks and focus on delivering them
  • Strong knowledge of motor insurance policy and claims principles, including fraud
  What can we do for you? 

We believe we can offer you a great working environment as we’re so passionate about our people. Here are just some of the benefits and perks that we offer…

Employee benefit packages to suit your lifestyle, including a company pension scheme, group life assurance, enhanced maternity and paternity pay, professional subscription fees, the opportunity to buy additional holiday, health cash plan, help with travel expenses and the opportunity to take a paid day off each year to do charity work.

Employee wellbeing is high on the agenda here too. We provide a weekly free fruit delivery, discounted membership at a local health club and access to an Employee Assistance Programme, which promotes physical and emotional wellbeing at work and at home. In addition, we provide wellbeing events throughout the year to support physical and mental health.

For further information on what we can offer and to learn more about this role, feel free to contact our dedicated Recruitment team.

If you’d like to work for an award-winning employer in a fast-paced environment, apply now!

We’ve received some great feedback from employees on Glassdoor. Don’t believe us? Check out our reviews for yourself!

Apply for this job


75% of people would recommend a friend to work at First Central

Based on 93 Glassdoor reviews (April 2020)


View all benefits >

Pension scheme

We offer a workplace pension scheme for all employees.

Get your birthday off

We give you an extra day off to celebrate your special day.

Generous holiday entitlement

All employees receive a generous holiday entitlement.

Health cash plan

Claim money back on your healthcare costs, such as dental check-ups and eye tests.

Holiday Extra

We give you the option to buy up to five additional days of annual leave.

Season ticket loan

We provide interest-free loans to cover the cost of season tickets for rail, bus or car parking.