Learning and Development Trainer

Learning and Development Trainer

Haywards Heath
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Are you a talented Trainer? If so, we need you!

We’re looking for someone to join our People team as a Learning and Development Trainer in Haywards Heath, West Sussex.

You’ll be key to providing excellent training and coaching, facilitating knowledge transfer to employees to accelerate performance in their department. You’ll help ensure targets and personal effectiveness are met from onboarding to main floor. The role will involve devising and delivering a range of learning interventions to meet the needs of colleagues and the business.  In addition to providing internal training, this role will also be responsible for providing effective learning & development solutions to outsource partners. 

To be successful in this role, you’ll need to:
  • Have proven experience of developing others in a heavily regulated environment (e.g. contact centre / financial services)
  • Have strong facilitation and coaching skills
  • Have a certificate in Learning and Development or equivalent

Job responsibilities
  • Identify and deliver effective learning & development solutions to First Central colleagues and outsource partners aligned to business and department needs
  • Build relationships with business stakeholders and outsource partners to drive and maintain a coaching and learning culture with the ability to demonstrate the delivery of developmental coaching for employees using a range of tools
  • Collaborate with peers to ensure consistency, drive continuous improvement, self-development and participate in department related people projects as required
  • Work closely with stakeholders to understand technical, product, process and soft skills development needs in their business areas, working closely with them to design, deliver and evaluate solutions
  • Deliver, review and discuss feedback from the Quality Assurance process with line managers and support coaching employees to achieve performance
  • Develop colleagues and increase their technical, product, process and soft skill set to enable them to maximise their performance and potential
  • Demonstrate a ‘blended learning facilitator style’ introducing a blend of classroom learning, desk-based coaching, eLearning interventions, content curation and emerging digital learning techniques as appropriate
  • Deliver and manage our inductions, evaluating the outcome of each cohort and regularly reviewing content and design
  • Design and deliver ‘Train the Trainer’ on a range of learning solutions to new team members and to our outsource partner trainers
  • Incorporate EVP principles into all aspects of training design and delivery
  • Evaluate training and development through effective analysis and evaluation tools for business benefits reporting
Skills, knowledge & experience
  • Certificate in Learning & Development or equivalent
  • Experience of developing others in a heavily regulated environment
  • Experience of building strong stakeholder relationships
  • Good understanding of different personality types and motivational drivers
  • Good understanding of the 70:20:10 principle of learning
  • Up to date understanding of quality and verification principles
  • Strong knowledge of FCA requirements (including TCF) and DPA regulations
  • Ability to translate training needs into development solutions
  • Confident facilitation to groups of up to 20 people at an appropriate level for the audience
  • Displays enthusiasm, accountability, commitment and sense of purpose in interactions with customers and colleagues
  • Demonstrates a passion for new ways of learning
  • Self- motivated and forward-thinking with an organised and proactive approach
What can we do for you? 

We believe we can offer you a great working environment as we’re so passionate about our people. Here are just some of the benefits and perks that we offer…
  • Fantastic training and development opportunities
  • Employee benefit packages to suit your lifestyle
  • Flexible working
  • YOUday – we give you an extra day off to celebrate a special day
  • The opportunity to take a paid day off each year to do charity work
  • A health cash plan
  • Help with travel expenses
  • The opportunity to buy additional holiday
  • Company pension scheme
  • Group life assurance
  • Enhanced maternity and paternity pay
  • Professional subscription fees paid
Employee wellbeing is high on the agenda here too. We provide a weekly free fruit delivery, discounted membership at a local health club and access to an Employee Assistance Programme, which promotes physical and emotional wellbeing at work and at home. In addition, we provide wellbeing events throughout the year to support physical and mental health.

For further information on what we can offer and to learn more about this role, feel free to contact our dedicated Recruitment team.
If this job sounds like the role you're looking for, apply today!
We’ve received some great feedback from employees on Glassdoor. Don’t believe us? Check out our reviews for yourself!

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79% of people would recommend a friend to work at First Central

Based on 98 Glassdoor reviews (July 2020)


View all benefits >

Flexible working

We support colleagues who wish to work flexibly whilst meeting the needs of the business.


We give you an extra day off to celebrate a special day.

Holiday Extra

Not only do you get a generous holiday entitlement, you can also buy additional leave.


Get a day off each year to take part in volunteering activities.

Health cash plan

Claim money back on your healthcare costs, such as dental check-ups and eye tests.

Season ticket loan

We provide interest-free loans to cover the cost of season tickets for rail, bus or car parking.