Operational Excellence Delivery Lead

Operational Excellence Delivery Lead

Location:
Haywards Heath or Salford Quays
Salary:
Competitive
Department:
Technology & Data
Closing date:
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We have a fantastic opportunity for an Operational Excellence Delivery Lead to join our talented Operational Excellence team in either Haywards Heath, West Sussex or Salford Quays, Manchester.
 
The successful candidate will be accountable for the delivery of fit-for-purpose operational excellence improvement initiatives, owning and delivering a range of improvement projects (sponsored at Executive level), which deliver against agreed benefits targets.

You’ll be responsible for progressively building continuous improvement capability across the business to ensure operational excellence principles are core to the way the business operates. 
 
To be successful in this role, you’ll need to:

  • Be a continuous improvement specialist, with a demonstrable track record of being able to effectively apply the theory to practice
  • Have proven experience of establishing a culture of continuous improvement, by developing internal capability through up-skilling existing people
  • Strong influencing and persuasion skills with the ability to overcome objections and negotiate the right outcomes
 
Job responsibilities
 
  • Use data and facts to truly understand the root causes of problems and opportunities across the business
  • Select, develop and utilise appropriate lean project models, tools and techniques across all elements of the ‘plan – do – check – act’ cycle
  • Build capability with the teams you work in and with to ensure continuous improvement initiatives
  • Lead projects which deliver significant improvements to operational processes, reduce waste, build quality and enhance customer experience
  • Support the leadership teams in creating a culture of operational excellence through coaching and mentoring of colleagues
  • Build effective working relationships and influence across all levels, fostering an open and collaborative culture
  • Ensure the accuracy of all initiative reporting, enabling the provision of detailed insight into the delivery and performance of projects
  • Work collaboratively across the change community and the business, considering the impact of changes on the overall delivery of the business plan
  • Contribute to the development of a sustainable continuous improvement (CI) strategy with the aim to successfully build business-wide CI capabilities, with a strong focus on customer outcomes
  • Ensure compliance with organisational and regulatory procedures to improve risk management and ensure strong audit performance
 
Skills, knowledge & experience
 
  • Continuous improvement specialist, with a demonstrable track record of being able to effectively apply the theory to practice
  • Formal Lean or Six Sigma accreditation would be advantageous
  • Experience of establishing a culture of continuous improvement, by developing internal capability through up-skilling existing people
  • Track record of delivering high impact continuous improvement initiatives that have sustained over time
  • Strong stakeholder management experience to ensure differing points of view are brought together to move them forward
  • Disciplined with clear plans and excellent execution capability
  • Experience in leading people through cultural change
  • People management and project leadership skills with the ability to motivate colleagues in a high pressured environment
  • Strong technical continuous improvement skills with a proven track record of delivery
  • Strong influencing and persuasion skills with the ability to overcome objections and negotiate the right outcomes
 
What can we do for you? 

We believe we can offer you a great working environment as we’re so passionate about our people. Here are just some of the benefits and perks that we offer…
 
  • Fantastic training and development opportunities
  • Employee benefit packages to suit your lifestyle
  • Flexible working
  • YOUday – we give you an extra day off to celebrate a special day
  • The opportunity to take a paid day off each year to do charity work
  • A health cash plan
  • Help with travel expenses
  • The opportunity to buy additional holiday
  • Company pension scheme
  • Group life assurance
  • Enhanced maternity and paternity pay
  • Professional subscription fees paid
     

Employee wellbeing is high on the agenda here too. We provide a weekly free fruit delivery, discounted membership at a local health club and access to an Employee Assistance Programme, which promotes physical and emotional wellbeing at work and at home. In addition, we provide wellbeing events throughout the year to support physical and mental health.

For further information on what we can offer and to learn more about this role, feel free to contact our dedicated Recruitment team.
 
Are you the person we’re looking for? If so, we look forward to hearing from you. Apply today!
 
We pride ourselves on being a great place to work. Check out our Glassdoor page to see what our employees think about working here.

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glassdoor

79% of people would recommend a friend to work at First Central

Based on 98 Glassdoor reviews (July 2020)

Benefits

View all benefits >

Flexible working

We support colleagues who wish to work flexibly whilst meeting the needs of the business.

YOUday

We give you an extra day off to celebrate a special day.

Holiday Extra

Not only do you get a generous holiday entitlement, you can also buy additional leave.

Volunteering

Get a day off each year to take part in volunteering activities.

Health cash plan

Claim money back on your healthcare costs, such as dental check-ups and eye tests.

Season ticket loan

We provide interest-free loans to cover the cost of season tickets for rail, bus or car parking.