Personal Injury Negotiator - Triage

Personal Injury Negotiator - Triage

Up to £23,000 - Depending on experience
Claims & Fraud
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We’re First Central Insurance & Technology Group (First Central for short), an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services.

Our car insurance broker,1st Central is firmly established as a top supplier on UK price comparison websites and became the number 1 best selling brand on these sites in December 2021


Are you due to complete your studies from college or university and interested in a career with a growing insurance organisation? Perhaps you’ve already gained some work experience within financial services and you’re seeking your next step? If so, this could be your lucky day! We’re looking for a Personal Injury Negotiator to join our fantastic Third Party Injury Claims team in Salford Quays, Manchester.

Our 2022 plans are to grow further, especially our Personal Injury division, and with plenty of progression and support available from our highly experienced technical Personal Injury colleagues and Learning & Development team, we’ll help expand your claims and insurance knowledge to new heights!

  • Generous competitive starting salary plus fantastic benefits
  • A fun, energetic and lively working environment
  • Increased salary on completion of our progression level matrix
  • Excellent career progression opportunities
  • Monday to Friday 9am to 5:00pm – Flexibility available
  • Blended approach to working in the office (2 days) and from home 3 days a week following training and passing a probation period

Job responsibilities:

Your role as a Personal Injury Negotiator will be to proactively manage a portfolio of personal injury claims, across all jurisdictions, in an efficient and effective manner from outset to conclusion, complying with all appropriate regulations, legislation and policy guidelines.

  • Proactively process low level Personal Injury claims, up to £10k, received via the MOJ and OIC portals, from the outset to the conclusion of the liability decision-making period  in accordance with agreed principles and procedures, and to maintain files within service standards
  • Ensure compliance with the relevant sections of MoJ Reforms, Civil Procedure Rules, Personal Injury Pre action Protocol and Road Traffic Act
  • Promptly identify potential fraudulent claims and other claims with large loss triggers which require specific referral
  • Conduct detailed and compliant telephone interviews with customers in relation to their claim
  • Instruct and then proactively manage cases allocated to claims investigators and other suppliers, ensuring adherence to procedures, ensuring Agreed SLAs are met to maximise the number of claims retained within the MoJ portal process
  • Ensure that all files are reserved accurately and promptly in accordance with FCIM’s reserving philosophy
  • Ensure the reserves fully reflect the expected level of damages on each file
  • Process cheques on claims files as required and in accordance with your authorities
  • Maintain knowledge in specialist area to constantly improve understanding of technical issues relating to personal injury claims
  • Ensure compliance with TCF principles when liaising with customers and handling claims
  • Build and maintain relationships both internally and externally
  • Maintain diary within SLAs and KPIs to ensure effective and timely decision making
  • Provide support to the Technical Claims Team Leader by ensuring delivery of own performance against agreed objectives, KPIs and SLAs
  • Comply with health and safety policies at all times
  • Ensure compliance with company and other relevant standards/regulations at all times
  • Any other reasonable duties as required

Experience & knowledge:

  • Good customer service experience skills
  • An understanding of insurance motor claims, including liability and personal injury handling
  • Good communication skills, both verbal and written
  • Excellent time management and organisation skills with the ability to prioritise work
  • Problem-solving skills with the ability to adopt a logical approach to resolving problems
  • Good numeracy and literacy skills
  • Computer literate
  • Actively identify and engage in areas of business improvement
  • Able to work on your own initiative and as part of a team
  • A flexible approach and positive attitude
  • Confident in presenting information in a clear and concise manner
  • Strives to deliver performance targets and drive business improvements to contribute to the success of the business

What can we do for you?

We believe we can offer you a great working environment as we’re so passionate about our people. Here are just some of the benefits and perks that we offer…

  • Fantastic training and development opportunities
  • Employee benefit packages to suit your lifestyle
  • Flexible working
  • YOUday – we give you an extra day off to celebrate a special day
  • The opportunity to take a paid day off each year to do charity work
  • A health cash plan
  • Help with travel expenses
  • The opportunity to buy additional holiday
  • Company pension scheme
  • Group life assurance
  • Enhanced maternity and paternity pay
  • Professional subscription fees paid

Employee wellbeing is high on the agenda here too. We provide a weekly free fruit delivery, discounted membership at a local health club and access to an Employee Assistance Programme, which promotes physical and emotional wellbeing at work and at home. In addition, we provide wellbeing events throughout the year to support physical and mental health.

For further information on what we can offer and to learn more about this role, feel free to contact our dedicated Recruitment team.

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86% of people would recommend a friend to work at First Central

Based on 164 Glassdoor reviews (March 2022)


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Flexible working

We support colleagues who wish to work flexibly whilst meeting the needs of the business.


If it’s your birthday or you just fancy some me-time, get an extra day off for whatever you want.

Holiday Extra

We give you two opportunities each year to buy or sell up to five days of holiday.


Get a day off each year to take part in volunteering activities.

Health cash plan

Claim money back on your healthcare costs, such as dental check-ups and eye tests.

Season ticket loan

We provide interest-free loans to cover the cost of season tickets for rail, bus or car parking.