We’re 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that’s the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too!
Are you a strong administrator with experience of the Finance or Accounting world? Are you an expert Focus user? If so we want to hear from you!
We’re looking for a Commercial Executive - Premium Finance to join our Commercial & Marketing team in our Haywards Heath, West Sussex office.
This role is initially a 6 month fixed term contract with potential to extend further depending on the needs of the team.
In this role you’ll support First Central with all activities relating to the delivery of the Premium Finance product, including credit control, lending and consumer collections.
Core skills we’re looking for to succeed in the role:
- Experience of Finance / Accounting processes
- Strong admin skills
- Experience using Focus
What’s involved:
- Assist with all elements of the outsourcing of debt to Debt Collection Agencies (DCA) including but not limited to: account for funds collected by DCAs, account for write offs and deal with the administration
- Review daily aged debt report to check integrity of debt to be collected
- Process manual journals to reconcile the company system
- Answer queries received by emails from DCA’s and other departments within agreed service level agreements (SLA).
- Ensure correct levels of controls are implemented and maintained throughout the department
- Plan and allocate daily workloads with team members to meet SLA agreements.
- Identify and implement Premium Finance process / system improvements to drive commercial performance and improve customer journey and outcomes
- Ensure compliance with company and other relevant standards/regulations at all times in particular FCA CONC requirements and TCF
- Undertake project work as required including system testing
- Any other duties as reasonably required
Skills & experience
- Experience of credit control, lending and consumer collections
- Experience in general insurance desirable
- Great track record of working to deadlines
- Strong stakeholder management experience within a fast paced, highly regulated environment
- Excellent communication skills, both verbal and written
- Good time management and organisation skills, with the ability to meet tight deadlines
- Problem solving skills, with the ability to identify problems and adopt a logical approach to resolving problems
- Strong influence and persuasion skills with the ability to overcome objections
- Excellent knowledge of the MS Office Suite, particularly Word, Excel, Project and PowerPoint
- Good numeracy
- Self-motivated and able to self-direct
- Attention to detail
Knowledge
- Solid understanding of credit control principals
- Knowledge of accounting processes and systems
- Comprehensive understanding of regulatory requirements (including CONC and TCF) and company principles following appropriate training
Behaviours
- Commercial awareness, with the ability to see what impact decisions/ failure to make decisions would have on the business
- Self-motivated and enthusiastic
- Demonstrate, embrace, embed and incorporate the Company values
- An organised and proactive approach
- Taking responsibility for tasks and seeing them through to completion
- Takes initiative to make decisions, and seeks help when required
- Ensures great attention to detail and a high degree of accuracy
- Flexible approach to work and adopts a positive attitude
- Able to work on own initiative and as part of a team
- Strives to drive business improvements and contribute to the success of the business
- An agile approach to project management and able to rapidly react to changes in business priorities to take advantage of emerging business and customer opportunities.
- Customer centric
- Strives to drive business improvements to contribute to the success of the business
If this job sounds like the role you're looking for, apply today!
We’ve received some great feedback from colleagues on Glassdoor. Don’t believe us? Check out our reviews for yourself!
What can we do for you?
People first. Always. We’re passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that’s what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you’ll enjoy, take a look at all our perks in full here.
Intrigued? Our Talent team can tell you everything you need to know about what we want and what we’re offering, so feel free to get in touch.
