We’re First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life.
Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills are built on data expertise; it creates the insights we need to give the right cover to the right customers at the right price. But, it’s the people inside and outside our business that power us. They make us stand out, help us succeed. We’re ambitious. We’re growing. We’ve won awards.
Are you ready to drive quality and compliance to the next level in the motor insurance industry? As an Engineering Quality Assurance Assessor at First Central, you'll be at the heart of ensuring our engineering processes meet the gold standard.
Your role is all about evaluating and monitoring how we do things—making sure procedures are followed, quality is upheld, and improvements are constantly identified. In the fast-paced world of motor insurance, where precision and consistency are key, you'll play a pivotal part in delivering exceptional outcomes every time.
Ready to hit the accelerator on your career? Let’s make it happen!
You’ll be great in this role if you have:
- Attention to detail.
- Excellent communication skills, both verbal and written
- Good organisational skills and ability to multitask
Here’s a glimpse of what we can offer:
- Salary of £50,000 to £53,000, depending on experience
- Monday to Friday, no weekends!
- Hybrid working: 4 days from home and 1 day in the office after training
- Fully supportive team throughout
- £100 off your car insurance
- A fun, vibrant and busy place to work
- 25 days holiday plus 8 bank holidays and an extra 'You' day off for important occasions or just a day for you!
What’s involved:
- You’ll verify compliance with internal policies, industry regulations, and relevant certifications for vehicle repairs and salvage categorisations.
- You’ll test the accuracy of repair calculations, valuations, salvage categorisation, along with compliance to SOP’s.
- You’ll maintain accurate records of assessments, findings, and follow-up actions to support transparency and decision-making.
- You’ll ensure the integrity and accuracy of sensitive insurance data, such as personal details, coverage, and claims history
- You’ll be developing and enforcing quality standards and best practices.
- You’ll identify areas for process improvement within the Engineering function.
- You’ll assist with continuous development of departmental processes and procedures and drive improvement to support the achievement of business objectives, this will require the involvement in exploring different platforms for us to use within the business.
- You’ll be supporting with external supplier reviews.
- You’ll analyse adequacy of identified risk and the reliability and adherence to internal controls.
- You’ll demonstrate First Central values and appropriate behaviours, including collaboration and teamwork. Working collaboratively with all teams and colleagues, ensuring consistency to quality assurance approach and best practice within the team.
- You’ll provide positive and constructive feedback to colleagues and suppliers around processes and the financial impact when these are not adhered to. Building and maintaining respectful relationships with all colleagues, working closely with other departments and supporting them as and when required.
- You’ll actively seek opportunities and promote continuous improvement within the department.
- You’ll contribute to any ad hoc projects or policy updates as required.
- You’ll be responsible for own personal development and knowledge management, updating 121/appraisal documentation within required timeframes.
- You’ll ensure compliance with Company Policies, Values and guidelines and other relevant standards/ regulations always.
Experience & Knowledge
- You’ve proven experience of working in a motor vehicle estimating / motor engineering environment
- Influencing, negotiation and relationship building
- You’ve solid claims knowledge
- You’ve competent understanding of insurance principals
- You’ve extensive vehicle make up knowledge
- You’ve good working knowledge of vehicle types, makes and models
- You’ve a comprehensive knowledge of motor vehicles, modern repair techniques, estimating methods, technology and equipment used in the vehicle repair environment.
- Knowledge of FCA requirements (including individual responsibilities in relation to Consumer Duty)
- You can provide coaching to employees
- You can work in a quality assurance environment including risk and controls principles, focusing on customer outcomes
- Problem solving and continuous improvement principles
- Data analysis and translation of management information to tangible actions
- Private motor vehicle insurance industry, ideally in both policy and claims environments
- You’ve worked in a financial service regulated environment
- You’ve sound knowledge of insurance policy and claims principles
- You’ve comprehensive understanding of regulatory requirements and company policies
Skills
- You’ll be a great communicator, both verbal and written
- Organisation, timekeeping and structure are second nature to you
- You’ve got strong numeracy and literacy skills
- You’ve got strong analytical and problem-solving skills, ability to identify root causes and solutions
- You’re not fazed by computers and software. Competent in Microsoft applications, particularly Word and Excel.
Qualifications
- Membership (or working towards membership) of the IAEA or IMI
- Practical experience via an apprenticeship
- Degree in related engineering field
Behaviours
- You’re customer focused and passionate about achieving the right customer outcomes. After all people are at the heart of everything we do!
- You strive to deliver performance targets and drive business improvements to contribute to the success of the team and business
- You’ve strong business acumen
- You’re self-motivated and enthusiastic
- You’ve a flexible approach to work, adopt a positive attitude, working well under pressure and have the ability to multitask. After all we are agile!
- You’ve got a sharp eye for detail and accuracy in recording and reporting
- You’re confident in presenting complex information in a clear and concise manner
- You’ll demonstrate, embrace, embed and promote the Company Values
- You’ll take initiative to make decisions
- Teamwork makes the dream work! You’ve the ability to work on own initiative and as part of a team with strong interpersonal skills
- You strive to drive business improvements to contribute to the success of the business
So, what are you waiting for? Apply today!
What can we do for you?
People first. Always. We’re passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that’s what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you’ll enjoy, take a look at all our perks in full here.
Intrigued? Our Talent team can tell you everything you need to know about what we want and what we’re offering, so feel free to get in touch.
