At 1st Central, everything starts with our people.
As one of the UK’s leading motor and home insurers, we use smart technology, data and great service to make insurance fast, fair and simple for over 1.4 million customers. We’re proud to create an environment where people feel supported, trusted and able to grow - whether that’s developing new skills, taking on fresh challenges or making a real impact every day. If you’re looking for a role where you can make a difference, we’d love to hear from you.
Are you an experienced motor claims professional with strong personal injury and MOJ Portal knowledge? If you’re a confident leader with a focus on performance, compliance and continuous improvement, this could be the perfect opportunity for you.
We’re looking for a PI Technical Claims Team Leader to join our Personal Injury team based in Salford Quays, Manchester.
In this role, you’ll supervise a team of PI Technical Claims Negotiators, supporting the effective resolution of claims in line with company policies, procedures and SLAs. You’ll help drive team performance, share best practice and support colleagues to develop their knowledge and grow within the business.
Core skills we’re looking for to succeed in the role:
PI Knowledge: Up to £100,000 including knowledge of MOJ and OIC portals, jurisdiction knowledge preferred but not essential
Leadership: the ability to motivate employees in a high-pressurised environment
Negotiation and influencing: confident in negotiating claims outcomes and influencing stakeholders to achieve fair, commercially balanced results
Organisation: with the ability to prioritise work
Working flexibly, you'll spend the first 3 months in the office full-time for training and support, then hybrid begins with 4 days at home and 1 day in the office. But if you prefer to be in the office more, that's good with us too.
What’s Involved:
You’ll ensure delivery of the Third Party business plan and PI targets
You’ll provide regular reports to the Head of Personal Injury Claims on the status of KPIs and SLAs
You’ll assist the Claims department with any queries and handle more complex claims where appropriate
You’ll ensure potential fraudulent claims are identified and referred as per documented procedures
You’ll manage, motivate and lead a group of handlers
You’ll conduct regular audit reviews to check the accuracy and quality of employee’s work
You’ll deliver coaching and feedback to the team to achieve KPIs and SLAs, and conduct regular performance reviews, including probationary reviews and annual appraisals
You’ll deal with all employee issues, including monitoring absence and conducting disciplinaries
You’ll assist in the recruitment process
You’ll assist with the training of new recruits, or re-training of current employees when required
You’ll develop and manage departmental procedures specifically in relation to PI, and drive improvements in processes, procedures and systems
You’ll ensure all Technical Claims Negotiators are compliant with Consumer Duty principles when liaising with customers and handling claims, and ensure own personal compliance with Consumer Duty principles
You’ll ensure that all new claims files are reserved accurately and promptly within our reserving philosophy
You’ll process and authorise checks on claims files as required and in accordance with your authorities
You’ll work closely with other teams and departments to ensure consistency and best practice
You’ll ensure compliance with company and other relevant standards/regulations at all times (including Consumer Duty)
Experience & Knowledge
Extensive motor personal injury claims experience
Experience of managing a team of employees
Experience of claims reporting management of ACPC
Solid experience of auditing claims files Solid understanding of all aspects of motor claims handling and specifically with regards to OIC and MOJ Portal reforms
Excellent knowledge of FCA requirements (including Consumer Duty) and the regulatory framework relating to claims
Solid understanding of the business objectives and operations delivery
Skills & Qualifications
Excellent communication skills, both verbal and written
Negotiation and influencing skills
Good time management and organisation skills with the ability to prioritise work
Strong leadership and people management skills with the ability to motivate employees in a high-pressurised environment
Problem-solving skills with the ability to adopt a logical approach to resolving problems
Strong customer service skills
Good numeracy and literacy skills
Computer literate
Behaviours
Commercially focussed
Self-motivated and enthusiastic
Embrace, embed and incorporate the Company Values
Takes initiative to make decisions
An organised and proactive approach
Emphasis on attention to detail and accuracy
Able to work on your own initiative and as part of a team
A flexible approach and positive attitude
Confident in presenting complex information in a clear and concise manner
Strives to deliver performance targets and drive business improvements to contribute to the success of the business
Ready to join us?
We’re looking for talented people who want to make a real impact for our customers, colleagues and business. Apply today and discover where a career at 1st Central could take you.
To find out more about careers at 1st Central, take a look here
