We’re 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that’s the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too!
We're looking for a proactive and organised Facilities Operations Coordinator to join our team at 1st Central, based in our Salford Quays, Manchester office. In this office-based role (Monday to Friday), you'll play a key part in keeping our workplace running smoothly—coordinating facilities services, supporting health and safety, maintaining security procedures, and delivering a warm welcome to colleagues and visitors alike. If you’re someone who enjoys variety, thrives on being helpful, and has a knack for administration, this could be the perfect fit for you.
Skills you’ll need to thrive in this role:
- Strong Organisational & Administrative Skills - You’ll be coordinating day-to-day facilities operations, juggling multiple tasks like record keeping, purchase orders, and booking support. You’re highly organised and detail-oriented, which helps you stay on top of everything and ensure nothing slips through the cracks.
- Excellent Communication & Customer Service - You’re the first point of contact for facilities queries and the welcoming face of the business for visitors. You communicate clearly and professionally—both in person and in writing—and you’ve got a friendly, helpful approach that puts people at ease.
- Health & Safety Awareness - You’ll support DSE assessments, evacuation drills, PAT testing, and compliance checks, so having a solid understanding of health and safety practices is really helpful—even if you’re not formally qualified yet.
- Proactive & Problem-Solving Mindset - You’re someone who takes initiative. Whether it’s handling incidents or supporting business continuity and procurement reporting, you’ve got a can-do attitude and you’re confident interpreting data and turning insight into action.
What’s involved:
Facilities Operations & Administration
- Coordinate and oversee the daily operations of facilities services, ensuring office space is effectively managed.
- Act as the first point of contact for facilities-related inquiries, responding via the Facilities inbox and job tracking tools.
- Provide administrative support to the Facilities team, including record keeping, documentation, and managing a RAID log aligned with audit, risk, and incident management processes.
- Raise and track purchase orders in line with FM budget and payment tracking; develop and maintain an annual supplier payment schedule linked to budget and payment periods.
- Ensure compliance with company policies, industry regulations, and best practices, including upholding the Group Code of Conduct and Fitness and Propriety policies.
- Undertake additional duties as required to support business operations and provide cover for the Facilities Operations Lead during periods of leave.
Reception & Office Support
- Manage visitors to the Manchester office, ensuring a professional, welcoming environment and directing guests appropriately.
- Maintain the reception area to a high standard, ensuring it is tidy, professional, and well-stocked with consumables such as stationery, refreshments, and office supplies.
- Issue and manage work permits for contractors and oversee physical security procedures, including access control and visitor monitoring systems.
- Receive, sort, and distribute incoming and outgoing mail and deliveries efficiently.
- Support general administrative tasks such as scanning, photocopying, and filing.
- Provide accurate information to colleagues and visitors in person and via email.
- Support Facilities-related Joiners/Movers/Leavers processes and documentation.
Travel & Procurement Support
- Assist business users with travel bookings and act as a point of escalation for those unable to self-serve.
- Work with the Procurement Team to support supplier sourcing and operational procurement tasks.
- Provide data analysis and insights for Facilities, Travel, ESG, utilisation, and space planning reports.
Health & Safety
- Conduct DSE risk assessments for both on-site and home workers.
- Assist in the implementation and monitoring of health and safety policies in collaboration with the Facilities Operations Lead and Health & Safety Officer.
- Perform regular health and safety checks of the Manchester office, ensuring compliance and escalating issues as necessary.
- Administer in-office and remote worker PAT testing.
- Support and participate in evacuation drills and emergency exercises.
- Ensure all staff, visitors, and contractors comply with health and safety regulations.
Business Continuity & Incident Support
- Support business continuity planning and contribute to related reporting.
- Participate in crisis and incident management activities as needed.
Experience, Skills & Knowledge
- Experience in facilities management and health & safety practices (preferred but not essential).
- Strong customer service skills, with the ability to engage professionally with internal teams, visitors, and external suppliers.
- Proficiency in Microsoft Office applications, particularly Word, Excel, and PowerPoint.
- Excellent written and verbal communication skills.
- Well-organised with the ability to manage multiple tasks and priorities effectively.
- Analytical and problem-solving mindset, with the ability to interpret data, identify issues, and provide insights.
- High attention to detail and accuracy in both documentation and record-keeping.
- Good overall numeracy and literacy skills.
Behaviours
- Self-motivated, proactive, and enthusiastic, with a passion for driving operational improvements.
- Organised and detail-oriented, taking a structured approach to tasks and responsibilities.
- Flexible and adaptable, able to respond to changing business needs.
- Works well independently and as part of a team, fostering collaboration and shared success.
- Committed to living company values through day-to-day actions and decisions.
If you’re ready to bring your organisation skills, proactive mindset, and passion for creating a great workplace experience to a role where no two days are the same, we’d love to hear from you. Apply now to join our team at 1st Central in Salford Quays and play a key role in helping us keep things running smoothly, safely, and brilliantly every day.
What can we do for you?
People first. Always. We’re passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that’s what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you’ll enjoy, take a look at all our perks in full here.
Intrigued? Our Talent team can tell you everything you need to know about what we want and what we’re offering, so feel free to get in touch.
