Senior Retention Analyst

Senior Retention Analyst

Haywards Heath
Commercial & Marketing
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Do you have a commercial mindset with excellent data and statistical analysis skills? If so, this could be the job for you! We currently have an exciting opportunity for a Senior Retention Analyst to join our Commercial and Marketing team in Haywards Heath, West Sussex.

You’ll provide innovative and high-quality analysis along with business recommendations to drive initiatives and improve profitability. You’ll be responsible for monitoring and analysing trading performance and consumer behaviour in order to inform our retention strategy in a profitable manner.

Your work will be diverse and varied and we’re looking for someone who’ll be confident in collaborating with teams across the business, helping identify opportunities by piecing together our data to understand how we can optimise retention through pricing, process, product and customer journey changes.

In turn, we’ll support your development with a programme of training with internal partners. This is an ideal role for an ambitious graduate that’ll provide an excellent grounding in both analysis and the commercial trading business area, with multiple career routes available for onward progression.

You’ll train with our Retail Pricing team and Business Intelligence team to support your understanding of a range of tools to extract, analyse and present data and insight. You’ll also learn about the motor insurance market and the relevant standards and regulations, so you can support the forecasting process and solve key company questions. You’ll also learn about our e-commerce platform and digital analytics tools, including Google Analytics and Adobe Analytics, in order to help review the end-to-end customer journey.
Job responsibilities
  • Collaborate with the business to help identify opportunities to optimise customer retention
  • Monitor and analyse trading performance and consumer behaviours
  • Production of business analysis reports
  • Ad-hoc project work, providing analysis to the business
  • Write new analysis code
  • Build predictive models
  • Present findings and results in a clear and logical manner, producing written reports
  • Positive manner with ability to communicate well with all colleagues and stakeholders
  • Ensure compliance with company and other relevant standards and regulations
  • Any other reasonable duties as required
Skills, knowledge & experience
  • Minimum 2:1 in a numerical undergraduate discipline
  • Strong experience in using Microsoft Office tools (in particular Excel)
  • Broad knowledge of statistical methods and techniques
  • Some experience of a programming language
  • Strong mathematical skills
  • Strong problem-solving skills with the ability to adopt a logical approach
  • Excellent data and statistical analysis skills
  • Commercially focused
  • Logical thinker with solid reasoning ability
What can we do for you? 
We believe we can offer you a great working environment as we’re so passionate about our people. Here are just some of the benefits and perks that we offer…
  • Fantastic training and development opportunities
  • Employee benefit packages to suit your lifestyle
  • Flexible working
  • A day off for your birthday
  • The opportunity to take a paid day off each year to do charity work
  • A health cash plan
  • Help with travel expenses
  • The opportunity to buy additional holiday
  • Company pension scheme
  • Group life assurance
  • Enhanced maternity and paternity pay
  • Professional subscription fees paid
Employee wellbeing is high on the agenda here too. We provide a weekly free fruit delivery, discounted membership at a local health club and access to an Employee Assistance Programme, which promotes physical and emotional wellbeing at work and at home. In addition, we provide wellbeing events throughout the year to support physical and mental health.

For further information on what we can offer and to learn more about this role, feel free to contact our dedicated Recruitment team.

Are you the person we’re looking for? If so, we look forward to hearing from you. Apply today!

We pride ourselves on being a great place to work. Check out our Glassdoor page to see what our employees think about working here.

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79% of people would recommend a friend to work at First Central

Based on 98 Glassdoor reviews (July 2020)


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Flexible working

We support colleagues who wish to work flexibly whilst meeting the needs of the business.


We give you an extra day off to celebrate a special day.

Holiday Extra

Not only do you get a generous holiday entitlement, you can also buy additional leave.


Get a day off each year to take part in volunteering activities.

Health cash plan

Claim money back on your healthcare costs, such as dental check-ups and eye tests.

Season ticket loan

We provide interest-free loans to cover the cost of season tickets for rail, bus or car parking.