Senior Process Performance Executive (12 Month FTC)

Haywards Heath, Home Office (Remote) or Manchester
£32,000 - £46,000 depending on experience
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We’re First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life. 

Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills are built on data expertise; it creates the insights we need to give the right cover to the right customers at the right price. But, it’s the people inside and outside our business that power us. They make us stand out, help us succeed. We’re ambitious. We’re growing. We’ve won awards.   

Are you a proactive problem solver with excellent communication skills? Do you thrive on challenge and excel at time management and organization? If so, we need you!

We’re looking for a Senior Process Performance Executive to join our Commercial & Marketing team either working remotely or based in our Salford Quays, Manchester or Haywards Heath, West Sussex offices. 

This is a 12 month fixed term contract opportunity to cover a maternity leave within the team.

In this role you’ll support oversight, governance & continuous improvement of our core business processes across the lifecycle of a policy. You’ll ensure delivery of customer expectations whilst meeting commercial targets and regulatory requirements.

Core skills we’re looking for to succeed in the role:

  • A problem solving way of thinking
  • Strong communication skills
  • Good time management and organisational skills

Nice to have skills, but optional:

  • An excellent understanding of retail insurance products, the insurance industry and the different distribution channels
  • Attention to detail
  • Agility and the ability to make quick decisions

Whats involved:

  • Support Process Performance Lead in oversight of core business processes ensuring controls are in place to deliver the best customer and commercial outcomes across the lifecycle of a policy.
  • Lead tactical initiatives across functional teams to deliver new capability or improvements in core business processes.
  • Business lead on strategic projects that support acquisition or persistency or deliver better controls in our core business processes.
  • Support the ongoing governance & continuous improvement of the core business processes across the lifecycle of a policy to ensure they are delivered in accordance with group operational policies and adhere to regulatory guidelines. Supporting the Process Performance Lead in the resolution of any core process issues.
  • Proactively develop new processes and initiatives from concept to commercialisation to ensure customer and commercial outcomes are met.
  • Support Process performance lead in maintaining risk register (as applicable), providing evidence and commentary for controls, updates for mitigating actions and maintaining control matrices and attestations.
  • Support the commercial reporting on core business processes and proactively deal with emerging issues or exploiting opportunities.
  • Any other reasonable duties as required.


  • Experience of working within a highly regulated environment
  • Understanding of the insurance/financial services industry, its products, and key regulations


  • Numerate and analytical, with the ability to solve problems and distil complex information into clear insight and recommendations
  • Highly motivated self-starter
  • Ability to make quick confident decisions at a strategic level to move things forward
  • Structured thinking, finding solutions to complex problems and adopting a pragmatic way forward
  • Ability to communicate complex information in an easily digestible format to key stakeholders
  • Confidence in prioritising and balancing competing work streams
  • Excellent communication & presentation skills, both verbal and written
  • Good time management and organisation skills
  • Attention to detail
  • Entrepreneurial mind-set with the ability to spot opportunities
  • Strong organisational & planning skills
  • Be confident in prioritising and balancing competing work streams


  • Ideally an excellent understanding of retail insurance products, the insurance industry and the different distribution channels
  • Knowledge of FCA requirements (including Consumer Duty)
  • Experience of subscription-based businesses in other sectors will be considered


  • Professional, confident and personable, able to deal with any situation
  • Commercially focused with a strong customer ethic
  • A flexible approach and positive attitude
  • An agile approach to project management and able to rapidly react to changes in business. priorities to take advantage of emerging business and customer opportunities
  • Able to work on own initiative and also collaboratively as part of a team
  • Strives to drive business improvements to contribute to the success of the business
  • Self-motivated, enthusiastic, target driven, and results focused
  • Analytical by nature with an aptitude for data-based decision making
  • A driven attitude to deliver change and rapidly overcome obstacles
  • Ambitious with intent to progress to a commercial leadership role

So, if you’re up for the challenge and would like to join our vibrant and busy team, we want to hear from you today.

We pride ourselves on being a great place to work. Check out our Glassdoor page to see what our colleagues think about working here.

What can we do for you?

People first. Always. We’re passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that’s what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you’ll enjoy, take a look at all our perks in full here. 

Intrigued? Our Talent team can tell you everything you need to know about what we want and what we’re offering, so feel free to get in touch.

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86% of people would recommend a friend to work at First Central

Based on 164 Glassdoor reviews (March 2022)


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Simply Health Cash Plan

Simply Health Cash plan. Reclaim the cost of your eye tests, dental appts, physiotherapy and more

Flexible Bank Holidays

Eight flexible bank holidays; you can choose which festivals you observe


We’re passionate about it. Everyone gets a paid day off annually to volunteer

Electric Car Scheme

Plug into our Electric Car Scheme for a deal with insurance, road tax and servicing

Flexible Working

We’re flexible; most roles let you mix office and home working. We work fluidly around core hours

Your Time in Need

Your Time in Need: five days’ leave so you can deal with life stuff. We’ll support you