We’re First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life.
Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills are built on data expertise; it creates the insights we need to give the right cover to the right customers at the right price. But, it’s the people inside and outside our business that power us. They make us stand out, help us succeed. We’re ambitious. We’re growing. We’ve won awards.
We're looking for a Fraud Team Leader - SIU (Specialist Investigation Unit) based in Salford Quays, Manchester to manage our team of Intelligence Analysts and champion our counter fraud services? Step right up if that’s you!
You’ll lead your colleagues in investigating claims and policies, ensuring adherence to company protocols while nurturing a cutting-edge intelligence model. Your leadership will be crucial in steering our strategic direction and maintaining our competitive edge in the market. You’ll tackle complex intelligence requests and take on leadership responsibilities, including one-on-one meetings, appraisals, managing absences, and coaching. Your goal will be to maximise your team’s potential and identify any additional training needs to keep everyone at the top of their game.
Core skills we’re looking for to succeed in the role:
- Driven: You’ll be used to working in a fast-paced environment
- Organised: You’ll have strong organisational and time-management skills
- Communication: You’ll collaborate with team members and other departments, sharing findings in a clear and concise manner
- Leadership: You’ll lead, inspire, and coordinate a team of Intelligence experts
- Investigative: Significant experience in investigating claims fraud
Embrace flexible working! You’ll kick off with a couple of weeks in the office, diving into learning and training to become the best leader you can be. After that, enjoy a hybrid schedule with 4 days working from home and 1 day in the office each week for collaboration. Prefer more office time? That’s perfectly fine with us too!
If you are a strategic thinker with a passion for intelligence and leadership, we would love to hear from you!
What's Involved:
- Ensure delivery of the counter fraud services business plan and Intelligence targets
- Provide regular reports to the Intelligence Manager on the status of KPIs and SLAs
- Assist the team with any queries and handle the more complex requests where appropriate
- Responsible for conducting staff management duties including, Conducting regular reviews to check the accuracy and quality of employees’ work
- Delivering coaching and feedback to the team to achieve KPIs and SLAs
- Conducting regular performance reviews and 1-2-1s; including probationary reviews and annual appraisals
- Deal with all employee issues including monitoring absence and conducting disciplinaries
- Assist the recruitment process and training of new recruits, or re-training of current employees when required
- Have input into and manage departmental procedures specifically in relation to claims fraud investigations and intelligence, and drive improvements in processes, procedures and systems
- Ensure all intelligence received is accurately recorded, correctly and professionally processed, to ensure maximum adherence to data security
- Ensure all received intelligence is up loaded to appropriate counter fraud systems, in a timely manner
- Act as a witness on behalf of the company when requested by the police, potentially attending court in other parts of the country and being cross examined by the prosecution, sometimes in the presence of a jury
- Ensure all Fraud Intelligence analysts are compliant with TCF principles when liaising with customers and handling queries
- To work closely with other Counter Fraud Services teams and departments to ensure consistency and best practice
Experience & skills:
- Strong background working within motor fraud, with experience in both claims fraud and policy fraud
- Strong background in developing and delivering claims or policy fraud strategies and initiatives
- Strong background in leading a team, performance management, setting and managing team objectives
- Excellent communication skills, both verbal and written
- Negotiation and influencing skills
- Good time management and organisation skills with the ability to prioritise work
- Strong leadership and people management skills with the ability to motivate employees in a high-pressured environment
- Problem solving skills with the ability to adopt a logical approach to resolving problems
- Strong customer service skills
- Good numeracy and literacy skills
- Computer literate
- Cert CII or ACFS/ACFTECH qualified (advantage)
Behaviours:
- Commercially focused
- Self motivated and enthusiastic
- Takes initiative to make decisions
- An organised and proactive approach
- Emphasis on attention to detail and accuracy
- Able to work on your own initiative and as part of a team
- A flexible approach and positive attitude
- Confident in presenting complex information in a clear and concise manner
- Strives to deliver performance targets and drive business improvements to contribute to the success of the business
What can we do for you?
People first. Always. We’re passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that’s what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you’ll enjoy, take a look at all our perks in full here.
Intrigued? Our Talent team can tell you everything you need to know about what we want and what we’re offering, so feel free to get in touch.
