Personal Injury Specialist

Haywards Heath or Manchester
£32,000 - £35,000 depending on experience
Customer & Operations
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We’re First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life. 

Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills are built on data expertise; it creates the insights we need to give the right cover to the right customers at the right price. But, it’s the people inside and outside our business that power us. They make us stand out, help us succeed. We’re ambitious. We’re growing. We’ve won awards.   

Are you a specialist in the field of handling complex personal injury claims? Perhaps you have also settled Scottish and Irish claims to enhance your expertise and knowledge? Looking for the next step up?

Well look no further! We’re on the lookout for a skilled and experienced Personal Injury Specialist to join our growing organisation in either Salford Quays, Manchester or Haywards Heath, West Sussex.

It’s all about being assertive, playing a key role in supporting the customer through their PI claims journey from initial contact to case resolution, you’ll be an expert in your field showing empathy and building strong working relationships.

You'll be a great fit for the role if you have these skills:

  • Investigative mindset: Our personal injury cases will involve gathering facts, studying legal documents, and conducting detailed investigations. Being adept at research helps build a solid claims case.
  • Excellent Communication: As a personal injury specialist, you’ll interact with clients, insurance companies, and Claimant solicitors. Effective communication is essential for conveying information clearly.
  • Analytical: You’ll need to analyse complex situations, assess evidence, and make informed decisions. An analytical approach helps in evaluating complex PI claims.
  • Negotiation: Negotiating settlements with insurance companies or other parties is a common aspect of personal injury work. Being a skilled negotiator is key.
  • Deadline driven: Timeliness is essential in legal matters. Personal injury specialists must manage deadlines for filing documents, responding to inquiries, and meeting requirements of a claim.

We love flexibility and hybrid working - we offer 4 days work from home and just 1 day in the office (after 3 months probation period - subject to your performance) - but if you prefer to be in the office more, that’s good with us.

What’s our success? Well, that’s entirely down to our talented people, who we know, are our biggest asset. Check out our Glassdoor page to see what our employees think about working here. 

Are you up for the challenge? Then read further and click on apply if you are interested to start your career with us!

Job responsibilities:

  • Own and manage a portfolio, of moderately complex Personal Injury, third party motor claims and associated damage claims, as defined below; within own agreed authority levels of up to £55,000:
    • Vulnerable Road User Claims; Pedestrians, motor cyclists, bicycles  
    • Specific KYO Claimant solicitors 
    • Initial fraud concern cases, if not retained by Fraud, e.g., LVI
    • Moderate bodily injury claims and psychological trauma
    • Claims managed within the Personal Injury Claims Portals
    • Scottish & Northern Ireland Jurisdiction Claims
  • Manage and negotiate (a small caseload) of development files outside own authority limit on strict referral to Senior Personal injury Specialists
  • Ensure all files are reserved accurately and liability is agreed within existing case law and accident circumstances
  • Responsible for ensuring the reserves fully reflect the level of damages on each file
  • Process and authorise claim payments as required within personal authorities
  • Effectively negotiate with customers, suppliers, and all relevant Third-Party representatives
  • Proactive management, assessment and sign off all litigation including tracking trends and identifying process improvements   
  • Ensure any bodily injury claims which exceed the large loss criteria are reviewed and promptly reported to our Large Loss team
  • Ensure all continuous improvement ideas are raised via the Team leader or Technical Lead
  • Identify and champion potential fraudulent claims and participates in internal audit activity
  • Act as a mentor, buddy and referral point to our Personal Injury Handlers
  • Assist colleagues with new starter training
  • Develop and maintain effective relationships with colleagues and business partners
  • Carry out duties, activities and tasks as directed within the Customer and Operations pillar
  • Ensure compliance with Company Policies, Values and guidelines at all times

Experience & knowledge:

  • Proficient Experience of handling personal injury claims including indemnity validation, accurate reserve setting, liability resolution, quantum assessment and settlement techniques
  • Proficient Experience of handling third party Injury claims liaising effectively with different claimant representatives (KYO/ Non KYO)
  • Proficient knowledge of liability assessment
  • Proficient knowledge of RTA liability and litigation processes and ability to risk assess cases. Good knowledge of RTA/Article 75 and how or when to apply
  • Detailed knowledge of all appropriate and relevant personal injury case law and the current legal landscape
  • Proficient knowledge of motor claims including all areas of moderately complex Personal injury (as listed in Job Responsibilities)
  • A good knowledge of working with the MOJ and OIC portals
  • Full understanding of the main principles of English, Scottish, Irish and Foreign Law as it applies in the technical motor claims and legal field
  • Solid understanding of all aspects of motor claims, to include credit hire, litigation, and potential fraud
  • Experience of working and assisting colleagues in a team environment
  • Commercial awareness and ability to shape counter strategies


  • Thorough and effective communication skills, both verbal and written
  • Strong Negotiation and influencing skills
  • Excellent time management and organisation skills
  • Good assertive skills
  • Auditing and coaching skills
  • Ability to act as a mentor/develop other and detect training needs.
  • Ability to identify areas of business improvement.


  • Tenacious and strong negotiator.
  • Self-motivated and enthusiastic
  • Able to evidence a thorough approach to claims handling
  • Emphasis on attention to detail and accuracy
  • Ability to work on own initiative and equally collaborate with others
  • Flexible approach and positive attitude
  • An organised and proactive approach
  • Confident in presenting complex information

What can we do for you?

People first. Always. We’re passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that’s what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you’ll enjoy, take a look at all our perks in full here. 

Intrigued? Our Talent team can tell you everything you need to know about what we want and what we’re offering, so feel free to get in touch.

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86% of people would recommend a friend to work at First Central

Based on 164 Glassdoor reviews (March 2022)


View all benefits >

Simply Health Cash Plan

Simply Health Cash plan. Reclaim the cost of your eye tests, dental appts, physiotherapy and more

Flexible Bank Holidays

Eight flexible bank holidays; you can choose which festivals you observe


We’re passionate about it. Everyone gets a paid day off annually to volunteer

Electric Car Scheme

Plug into our Electric Car Scheme for a deal with insurance, road tax and servicing

Flexible Working

We’re flexible; most roles let you mix office and home working. We work fluidly around core hours

Your Time in Need

Your Time in Need: five days’ leave so you can deal with life stuff. We’ll support you