We’re First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life.
Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills are built on data expertise; it creates the insights we need to give the right cover to the right customers at the right price. But, it’s the people inside and outside our business that power us. They make us stand out, help us succeed. We’re ambitious. We’re growing. We’ve won awards.
Are you passionate about turning data into powerful insights? Are you skilled at building innovative Power BI solutions and dashboards? Do you excel at performing seamless data transformations with Power Query and optimising report performance? If you have a talent for creating compelling visual narratives and a strong understanding of business domains and data governance, we want you on our team as a Power BI Performance Analyst!
We’re looking for a Power BI Performance Analyst to join our Performance team in our Haywards Heath, West Sussex office.
In this role you’ll utilise data and insights to drive performance in our operating teams across a wide range of key deliverables. This will include customer centricity, productivity, quality and cost.
We’re all about people and we’re passionate about continuous improvement, so you’ll support the Performance Analysis Manager (PAM) with regular reporting and action planning.
Core skills we’re looking for to succeed in the role:
- Build and develop Power BI solutions and dashboards
- Perform data transformations and ETL with Power Query
- Analyse and optimise Power BI report performance
Nice to have skills, but optional:
- Create compelling visual narratives using data
- Understanding of business domains and maintaining data governance
What’s involved:
- Working closely with our operational teams to develop and deliver data led performance discussion and tracking, aligned to individual and department wide objectives
- Utilise numerous data sources to develop deep insights into operational performance across the balanced scorecard and regular reporting against KPIs/SLAs
- Support the PAM with delivery of clear frontline performance metrics aligned to business targets and objectives
- Analysis of performance trends to identify performance variation, opportunities and risks
- Present and visualise analysis so that it can be clearly understood and adds value to the business
- Support the PAM in sessions with operational managers to highlight risks and opportunities, identify actions and track progress (Plan, Do, Check, Act)
- Work with the operational teams to make recommendations to drive step changes in performance, following this through to delivery
- Support the PAM with month and quarter end performance reporting and commentaries
- Support the PAM in completing mid and end of year appraisal analysis and performance distributions
- Work closely with colleagues in Finance to track and evidence delivery of benefits across expense, income and indemnity
- Support the wider Performance team as appropriate, leveraging skills and capabilities to respond to business needs
- Comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times
- Ensure compliance with Company Policies, Values and guidelines and other relevant standards/ regulations at all times
- Any other reasonable duties
Experience & knowledge
- Proven experience of data mining, transformation, synthesis and reporting
- Proven experience of using data and insights to drive operational performance
- Excellent knowledge of motor sales and claims processes, and awareness of the key levers for cost, quality, time and effort
- Experience of using data and insights to lead performance discussions and formulating recommendations for improvement
- Understanding of Service Level Agreements and Key Performance Indicators (KPIs)
- Understanding of variation analysis to isolate cohorts of differing performance
- Able to develop relationships and work with others to drive desired outcomes
- The ability to work under pressure, dealing with multiple tasks or requests simultaneously
- Excellent communication skills
- Team player, working to create and achieve shared objectives.
- Ability to disseminate technical information and present comprehensively.
Skills & qualifications
- Advanced level use of MS Office applications
- Strong analytical and numerical skills
- Ability to present and visualise data to a high quality and adapt for wide range of audience
- Problem solving skills and ability to think creatively to overcome data challenges
- An understanding of Lean / Continuous Improvement tools, thinking and methodologies
- Ability to communicate risks and issues at all levels of the organisation
- Excellent stakeholder management skills
- Commercially focused and results driven
- Understanding of Motor insurance industry
Behaviours
- Customer Focused
- Self- Motivation and enthusiastic
- Embrace, embed and incorporate the company values
- Champions the recognition of great performance
- Team player
- An organised and proactive approach
- Takes initiative to make decisions
- A flexible approach and positive attitude
- Speaks with facts and data, not opinion
- Can present complex information in a clear and concise manner
- Emphasis on attention to detail and accuracy
- Strives to deliver support to peers
Are you the person we’re looking for? If so, we look forward to hearing from you. Apply today!
We pride ourselves on being a great place to work. Check out our Glassdoor page to see what our colleagues think about working here.
What can we do for you?
People first. Always. We’re passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that’s what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you’ll enjoy, take a look at all our perks in full here.
Intrigued? Our Talent team can tell you everything you need to know about what we want and what we’re offering, so feel free to get in touch.
