We’re First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life.
Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills are built on data expertise; it creates the insights we need to give the right cover to the right customers at the right price. But, it’s the people inside and outside our business that power us. They make us stand out, help us succeed. We’re ambitious. We’re growing. We’ve won awards.
Are you ready to embark on a dynamic journey as a Personal Assistant to either our Chief People Officer, or our Chief Claims Officer and their Leadership teams? We’re not just looking for someone to manage calendars and take notes— we want a superhero who juggles tasks like a pro, thrives in a fast paced environment and brings the best organisation skills to projects!
As one of our PA's, you can be based in either Haywards Heath, West Sussex, or Salford Quays, Manchester. The roles are also 12-months FTC's.
You'll provide an exceptional and confidential PA service, supporting projects by coordinating activities, working with colleagues to collect information for performance reporting, and acting as a contact point for teams. You'll handle and respond to complex queries from stakeholders and pass on relevant information to team members. Additionally, you'll support weekly Senior Leadership Team (SLT) meetings, monthly pillar Governance meetings, and quarterly pillar wide meetings.
Your role will be essential in keeping things running smoothly and efficiently, creating the space and time for our People or Claims & Operations leaders to focus on our colleagues, our customers, and ensuring First Central continues to adapt, develop, thrive and be the number one choice!
To be successful in this role, you’ll need to:
- Have top notch organisational skills: Time management and multitasking are in your toolkit.
- Have great attention to detail: Ensure high-quality delivery with precision.
- Have super effective communication & collaboration skills: Confidently engage with colleagues at all levels and draft documents facilitating safe delivery.
- Be amazing at diary management: Handle complex schedules with ease.
- Be flexible and innovative: Adapt to changing priorities and contribute new ideas.
What's involved:
- Manage & co-ordinate busy diaries with many conflicting priorities & able to resolve clashes swiftly & troubleshoot or escalate, as appropriate
- Provide cover for the Group CEO’s Executive Assistant and other Executive PA’s during any times of their absence
- Co-ordinate arrangements for internal & external meetings (accommodation, itineraries, catering, travel)
- Organise, facilitate and attend (where necessary) strategy days and team meetings for the relevant pillar
- Support the relevant Executive with duties required to ensure the business area runs efficiently
- Continuously suggest and implement new and improved ways of working across the relevant business area
- Proactively manage communications to the business area on behalf of the relevant Executive, including drafting email comms and creating other methods of communication where required
- Oversee due dates for actions arising from Board & Committee meetings
- Attend meetings & take minutes & actions, when necessary
- Process expense claims
- Support with e-mail management, where necessary
- Assist with the production of documents & presentations & provide support with projects, when required
- Process holiday requests & absences using Workday
- Welcome guests to the offices & ensuring all their requirements are met during their visit to First Central
- Communicate professionally both internally & externally with key stakeholders
- Operate a continuous improvement mindset with identifying opportunities, making recommendations & executing improvements to systems & processes
- Support with occasional personal commitments
- Comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times
- Ensure compliance with Company Policies, Values and guidelines and other relevant standards/ regulations at all times
What we're looking for:
Skills:
- Highly organised & systematic
- Efficient with strong attention to detail and the ability to multi-task
- Strong written & verbal communication skills
- Excellent time management & organisation skills
- The ability to work in a proactive manner, on own initiative
- Excellent IT skills including Excel, Word, Outlook & PowerPoint
Knowledge:
- Good understanding of the business objectives & operations
- Knowledge of FCA requirements (including TCF)
Behaviours:
- A confidential & professional approach is essential
- Display tact & discretion
- Demonstrate integrity & respect
- Self-motivated & enthusiastic
- Embrace, embed & incorporate the Company values
- An organised & pro-active approach
- Emphasis on attention to detail & accuracy
- A flexible approach & positive attitude
- Strives to drive business improvements to contribute to the success of the business
Ready to join our quest? Apply now and let’s write the story together!
What can we do for you?
People first. Always. We’re passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that’s what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you’ll enjoy, take a look at all our perks in full here.
Intrigued? Our Talent team can tell you everything you need to know about what we want and what we’re offering, so feel free to get in touch.
