People Services Co-Ordinators - Permanent and Maternity Cover

We’re First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life. 

Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills are built on data expertise; it creates the insights we need to give the right cover to the right customers at the right price. But, it’s the people inside and outside our business that power us. They make us stand out, help us succeed. We’re ambitious. We’re growing. We’ve won awards.   

We have two exciting opportunities for talented People Services Coordinators to join our dynamic People team in Haywards Heath, West Sussex. We have one permanent role and one fixed-term contract position covering maternity leave for a period of between 12-16 months.

As the People Services Co-Ordinator you’ll be working within our small shared services team supporting multiple office sites, providing comprehensive People Services support to colleagues across the group at all levels in relation to Human Resources, Talent/Recruitment and Learning & Development.

Working flexibly, you'll spend most of your time working from home, with one day a week spent in the office (so living within a commutable distance to Haywards Heath, West Sussex, would be perfect. But of course, it’s your choice - if you prefer to be in the office more - that's good with us too! 

If you possess strong administration and communication skills, are self-motivated, and brimming with energy, you’re a perfect match.

You'll be a great fit for the role if you have these skills:

• Proficient IT Skills: You’ll need to be adept at using People systems (such as Workday for example).
• Administration skills: Experience of working within a HR, Learning & Development, or Talent/Recruitment environment is essential.
• Effective Communication: You’ll need to possess excellent verbal and written communication skills and will enjoy engaging with stakeholders across all organisational levels.
• Time Management: You’ll be skilled at prioritising tasks effectively and working in a fast-paced environment.
• Problem Solving: You’ll need to possess strong problem-solving abilities and have a keen eye for process improvements.
• Attention to Detail: You’ll need to exhibit exceptional attention to detail skills.

Making it happen. Together

What's involved:

• You’ll offer an excellent service to colleagues at all levels within the business by being the first point of contact for People related queries (HR, Learning & Talent), always representing the company in a professional manner, resolving queries in line with SLAs and in accordance with Group Policies and relevant employment legislation.
• You’ll maintain the appropriate People Services Inboxes/Ticketing services along with all associated HR/Talent/Learning procedures to ensure timely responses and relevant information is provided. 
• You’ll also provide support across the wider People Team helping to co-ordinate learning agreements/interview processes, responding to queries, and providing support with other ad-hoc HR/learning/talent activities. You’ll be involved in notetaking for employee relations related meetings, you support the Benefits/Reward team and will play a key role in scheduling learning courses for L&D.
• You’ll manage the HR, Learning and Talent processes for your assigned pillar and will also provide support to other team members areas of accountability to cover leave and peaks of workload.
• You’ll proactively manage all leaver processes in a timely manner, ensuring wherever possible leavers are processed within 24 hours of notification to minimise payroll issues.  Manage the exit interview with the colleague, dealing with feedback in a professional manner and raising any issues appropriately.
• You’ll ensure maintenance of People processes on the Workday system ensuring colleague records are kept up to date, accurate and comply with relevant legislation within a timely manner. Review HR/Learning/Talent procedures on a regular basis to ensure these meet the needs of the business.
• You’ll raise, and process purchase orders as required. Ensure invoices are approved and are processed for payment.  Manage key supplier relationships with regard to payment and co-ordination for HR/Talent/Learning as appropriate.
• You’ll support the screening processes with new and current employees as appropriate (specifically in relation to ensuring Day 1 RTW checks are completed on a timely basis).  Accountable for liaising with managers and employees to ensure documents are verified.  Work together to ensure a seamless process is provided to the organisation to provide legal compliance in this key area.  
• You’ll provide support through dealing with visa queries.  Keeping the People System up to date and liaise with employees to get new visas and permit proof logged. Produce documents and reports for employees’ applications with the Home Office
• You’ll support the appraisal process as required by producing reports and assisting as necessary in advising managers to ensure timely completion of appraisals and objective setting.  
• You’ll liaise with payroll to ensure monthly salary payment data is correctly managed in the People system and through HR/Talent onboarding processes which ensure correct salary payments are made, including the management of absences, new starters are set up correctly through the onboarding process and final payments for leavers (including deductions for Learning Agreements) are processed appropriately.
• You’ll manage all aspects of People administration including new starters and leaver process in accordance with the requirements of the business and in line with data protection and employment legislation.  Liaising and working with internal departments, such as IT, as appropriate.
• You’ll take accountability for the generation of letters, contracts and other materials in respect of employees, including job changes, changes related to flexible working, change of hours, line management change & salary increases, probation management, learning courses etc.
• You’ll deal with all requests for employment/mortgage/lettings references in line with company policy including agreed references in leaving arrangements, taking account of regulatory requirements in terms of regulatory references, data protection legislation and SLAs.
• You’ll support the HR department to achieve the People Strategy objectives by contributing to and assisting with the delivery of individual projects.
• You’ll ensure that all data is managed in line with the data protection principles and in line with company record retention guidelines. Ensure compliance with company and other relevant standards/ regulations at all times (including Consumer Duty)
• You’ll liaise across the people team to consistently improve internal practices and procedures and to provide an efficient and effective service.

Qualifications

• Relevant HR/Talent/Learning experience.
• CIPD Level 3 or the desire to work towards.

Experience

• Recent proven HR/Learning/Talent experience.
• Experience using People systems i.e. Workday.
• Experience of working with Microsoft Office applications at high levels.

Skills

• You’ll have excellent numeracy and literacy skills.
• You’ll have excellent communication skills, both verbal and written.
• You’ll have excellent problem-solving skills with the ability to adopt a logical approach to resolving problems.
• You’ll have excellent time management and organisation skills.
• You’ll have excellent accuracy and attention to detail skills.
• You’ll have excellent IT skills.
• You'll have excellent software skills incl. Word and Excel to advanced level.
• You’ll have good People Systems skills.
• You’ll have strong interpersonal skills.
• You’ll have good Influencing and negotiation skills.
• You’ll be able to prioritise effectively.

Knowledge

• It's desirable that you’ll have a good understanding of the insurance industry (but not essential)
• You’ve knowledge of FCA requirements (including Consumer Duty).
• You’ve a basic understanding of Employment Law/or desire to develop the understanding.

Behaviours

• You’ve a confidential and professional approach and can demonstrate integrity and respect.
• You’re self-motivated and enthusiastic.
• You’re organised and pro-active approach.
• You’ve got the ability to work to tight deadlines.
• You’re able to manage own workload.
• You’re able to use your own initiative.
• You’ve a flexible approach and positive attitude.
• You’ve got the ability to work as part of a team.
• You strive to drive business improvements to contribute to the success of the business.
• You’ll embrace, embed, and incorporate the Company values.

Ready to make a positive impact? Apply now and be part of something big!

What can we do for you?

People first. Always. We’re passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that’s what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you’ll enjoy, take a look at all our perks in full here. 

Intrigued? Our Talent team can tell you everything you need to know about what we want and what we’re offering, so feel free to get in touch.