We’re First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life.
Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills are built on data expertise; it creates the insights we need to give the right cover to the right customers at the right price. But, it’s the people inside and outside our business that power us. They make us stand out, help us succeed. We’re ambitious. We’re growing. We’ve won awards.
We have a super exciting role for a Senior Internal Communications and Engagement Executive to build strong relationships with colleagues throughout the business and help us to create a market leading colleague experience. If you’re passionate about uniting people, showcasing your creativity, have a proven history of delivering successful communications (both internal and external), we’d love to hear from you!
As Senior Internal Communications and Engagement Exec you’ll be responsible for driving the delivery of the internal communications, engagement and culture strategies for the People pillar, whilst supporting the Internal Comms and Engagement Business Partner with comms activity for other areas of First Central.
You’ll also manage campaigns and events end-to-end, having a direct impact of eNPS, product advocacy and retention… just to name a few! Corporate social responsibility is also a key focus for this role, which is super rewarding when you can see what a difference you’ll also be making in the community. Travel and supporting the delivery of in person events is a key part of this role, and we’re all about work life balance...
This role allows you to work primarily from home, when you’re not supporting events, with just one or two days a week in our office in Haywards Heath, West Sussex. If you prefer to spend more time in the office, that’s perfectly fine too.
We’re looking for someone with skills in:
- Copywriting: You’ll have strong experience in copywriting.
- Creativity: You’ll be innovative, uber creative and bursting with ideas to bring our communications to life for colleagues.
- Stakeholder Management: You’ll possess excellent skills in managing stakeholders and building relationships.
- Communications and CSR: You’ll have a strong passion for communications and corporate social responsibility.
What’s involved:
- You’ll manage and implement the local internal communications and engagement plans in line with the Group’s overarching strategy.
- You’ll work with the wider Internal Communications and Engagement team to curate and develop communications for a variety of campaigns and milestones.
- You’ll need to write, edit and proof copy across all channels, ensuring that it’s appropriate for the channel and in line with our brand and tone of voice.
- You’ll have a flair for Corporate Social Responsibility, to work with our community partnerships and be bursting with great ideas for fundraising and volunteering activities.
- You’ll host in-person, virtual and hybrid events to support engagement, launches, celebrations, social activities and strategic plans.
- You’ll deploy creative thinking and utilise design understanding to create concepts that align with our brands.
- You’ll advocate our brand as an ambassador that works with the guidelines and champions the values of our business.
- You’ll build effective relationships with stakeholders at all levels, working groups and committees to help drive engagement, influencing and educating colleagues on our brand, values and strategy.
- You’ll adapt and evolve processes that reflect the culture, protect the company in terms of insurance/health and safety/PR and report back on all ROI.
- You’ll work with business and industry data to inform plans and strategies.
- You’ll work closely with IC/C&E Business Partner to support the operational communications activities for their partnered areas and deputise for them as appropriate.
- You’ll track success of all activity by documenting results, reviewing data, evaluating effectiveness and engagement, and highlighting opportunities to increase impact.
- You’ll manage local budgets.
Skills & qualifications
- You’ll have excellent creative written and spoken skills and feel confident writing for a variety of audiences
- You’ll have first-class drafting, proof-reading and editing skills, and be able to write and produce compelling and engaging content under pressure and at short notice, while maintaining strong attention to detail
- You’ll be highly organised and proactive - able to juggle and prioritise a busy workload
- You’re professional and calm under pressure
- You’ve got great administration skills
- You’ve strong attention to detail
- You’ll have solid experience of co-ordinating multi-channel comms and engagement plans
- You’ve strong analytical skills
- You’re a creative thinker and problem solver
Experience & knowledge
- You’ve got strong knowledge and a solid background in an internal communications role and engagement (in a Financial Services setting would be great, but not a must.)
- You ideally have a good understanding of Adobe Creative Suite and working knowledge of Sharepoint.
Behaviours
- You’re enthusiastic, have a can-do attitude and willingness to take on new challenges
- You’ve a collaborative approach, working as one team with the wider internal communications team
- You’re able to anticipate next steps and proactive in taking actions to address them
- You’re a strong relationship builder who can manage partnerships at all levels
- You’re driven to deliver results
- You’re able to work on own initiative and as part of a team
- You strive to drive business improvements to contribute to the success of the business
This role really is integral to ensuring a great colleague experience, so if you have the skillset we're looking for, make sure you apply today!
What can we do for you?
People first. Always. We’re passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that’s what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you’ll enjoy, take a look at all our perks in full here.
Intrigued? Our Talent team can tell you everything you need to know about what we want and what we’re offering, so feel free to get in touch.
