Disaster Recovery and Incident Management Analyst

Disaster Recovery and Incident Management Analyst

Haywards Heath or Manchester
Up to £34,475 depending on level of experience.
Technology and Data
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We’re First Central Insurance & Technology Group (First Central for short), an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services.

We currently have an exciting opportunity for a Disaster Recovery and Incident Management Analyst to join our Technology and Data team in Haywards Heath, West Sussex or Salford Quays, Manchester.

The Disaster Recovery and Incident Management Analyst is responsible for managing and coordinating both Disaster Recovery (DR) and Incident Management (IM) processes and activities, supporting the Business continuity/Resilience team in the progression of these core aspects of resilience. The role will be responsible for completing annual third-party reviews, based on the defined process and risk grading's, to reduce the risk of impact following events experienced by third parties and for the business to continue delivering those important business services.  You will also be responsible for delivering training and awareness to colleagues with resilience responsibilities and to support the Resilience Leaders in embedding a culture of resilience within First Central.

To be successful in this role, you’ll need to:

  • Have experience working in Disaster Recovery and Incident Management.
  • Be able to demonstrate Business Continuity experience at an appropriate level.
  • Will ideally be CBCI or MBCI qualified or happy to undertake these certifications.

Job Responsibilities:

  • Coordinate and deliver DR tests to an agreed annual test schedule including pre-test planning, test documentation, coordinating colleagues participating in the test, participating in the test, and capturing evidence and overall test results,
  • Manage and coordinate post DR test lesson learned meetings and identifying any post DR test actions for further improvements
  • Design and develop all Business Continuity Plans and Business Impact Assessments in line with FCA Operational Resilience guidance on Important Business Services and setting Impact Tolerances
  • Support the Business continuity/Resilience team with planning and delivery of annual simulation exercises, desktop exercises and third-party rehearsals, in line with identified severe but plausible scenarios, which include the Crisis Management Team (CMT) and Strategic Team (ST).
  • Maintain appropriate reporting and dashboards as per the Business continuity/Resilience team requirements, regularly assisting with the review of all plans for suitability and effectiveness.
  • Maintain Everbridge through data uploads, templates, configuration, tests and real events and report on a quarterly basis.
  • Work collaboratively with our Workplace Recovery Site(s) to ensure they remain ready for real events, including test and rehearsal days, PC imaging and relocation plans.
  • Complete annual reviews of third parties, in line with the third-party schedule, including review of their BCMS, plans and policies and assessing the suitability of their business continuity arrangements as appropriate for the contract with First Central.
  • Support third party owners with RFP processes for new potential third parties by reviewing documentation, providing feedback, and giving guidance on any additional requirements prior to contract agreements.
  • Collaborate with third party owners to ensure delivery of detailed third-party reviews which identify any concerns, weaknesses or additional requirements and remedy as necessary.
  • Review and update Pillar Plans to ensure any DR impacts or concerns are reflected and appropriately planned for.
  • Ensure the IS27001 DR requirements are evidenced, in line with our planned certification 
  • Attend a quarterly review of the DR test schedule for the next quarter.
  • Incident Management Coordinator for all Incident Management Team (IMT) meetings, ensuring all IMT’s are managed consistently in line with the IM Process and provide administration support, including Tracker, stage documents and appraisal.
  • Manage and maintain robust IMT files, including stage and appraisal forms, evidence, trackers, and communications.
  • Lead fortnightly incident review meetings.
  • Complete regular reporting to be included in the Monthly ManCo Pack, Governance Pillar meetings, ExCo, ARC and GAC.
  • Support monthly Governance Pillar meetings and attend in absence of Resilience Manager
  • Deliver training to colleagues with DR and IM responsibilities, including IMT Leads and Core Team Members and Technology teams and maintain the training log.
  • Promote DR and IM within the business, continually raising awareness of our processes, plans and tools.
  • Provide Coordinator support in real technology events, ensuring the event is appropriately documented, with a robust supporting file and ensuring the event is managed at pace and well communicated.
  • Attend relevant meetings, including the delivery of training and deputising for the Business continuity/Resilience team when required.

Job Specific Competencies:

  • Planning and delivery of a complex disaster recovery tests.
  • Planning and delivery of a complex Simulation Exercise
  • Attend appropriate external forums and events to continually develop the knowledge of the BC Team and network with other BC Professionals.
  • Excellent communication skills both verbal and written.
  • Influencing and negotiation skills at a senior level.
  • Presentation skills.
  • Good time management and organisation skills.
  • Ability to adopt a logical approach to solving problems.
  • Resilient to challenge for senior levels whilst building and maintaining relationships.


  • CBCI or MBCI qualification - or happy to undertake these qualifications.
  • Attend appropriate external forums and events to continually develop the knowledge of the BC Team and network with other BC Professionals.
  • Good understanding of ISO22301 and ISO27001.


  • Self-motivated and enthusiastic.
  • Embracing Company Values.
  • Target driven and results focused.
  • A flexible approach and positive attitude.
  • Takes initiative to make decisions.

What can we do for you? 

We believe we can offer you a great working environment as we’re so passionate about our people. Here are just some of the benefits and perks that we offer…

  • Fantastic training and development opportunities
  • Employee benefit packages to suit your lifestyle
  • Flexible working
  • YOUday – we give you an extra day off to celebrate a special day
  • The opportunity to take a paid day off each year to do charity work
  • A health cash plan
  • Help with travel expenses
  • The opportunity to buy additional holiday
  • Company pension scheme
  • Group life assurance
  • Enhanced maternity and paternity pay
  • Professional subscription fees paid

Employee wellbeing is high on the agenda here too. We provide a weekly free fruit delivery, discounted membership at a local health club and access to an Employee Assistance Programme, which promotes physical and emotional wellbeing at work and at home. In addition, we provide wellbeing events throughout the year to support physical and mental health.

For further information on what we can offer and to learn more about this role, feel free to contact our dedicated Recruitment team.

Interested? Apply today and take the next step in finding your dream job.

Want to know what it’s really like to work at First Central? Take a look at our Glassdoor reviews.

We’re happy to discuss flexible working during the recruitment process .

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86% of people would recommend a friend to work at First Central

Based on 150 Glassdoor reviews (October 2021)


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Flexible working

We support colleagues who wish to work flexibly whilst meeting the needs of the business.


We give you an extra day off to celebrate a special day.

Holiday Extra

Not only do you get a generous holiday entitlement, you can also buy additional leave.


Get a day off each year to take part in volunteering activities.

Health cash plan

Claim money back on your healthcare costs, such as dental check-ups and eye tests.

Season ticket loan

We provide interest-free loans to cover the cost of season tickets for rail, bus or car parking.