We’re First Central Insurance & Technology Group (First Central for short), an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services.
We’re looking for a Technical Support Technician/Service Desk Technician to join our Technology team based in either Haywards Heath, West Sussex, Salford Quays, Manchester, or Guernsey. Interested?
At First Central, we’re proud that we kept all our teams working throughout 2020 and 2021, and have continued to grow through these unprecedented times. Exciting things are happening as we continue to expand our business and invest in our technology, including our new Azure migration project.
You’ll be working with an excellent team who take pride in providing excellent service for all employees in relation to technology-related requests, issues and incidents. You’ll provide first-line support for internal users around IT issues. This role brings variety and you’ll also have a brilliant opportunity to further develop your technical knowledge.
To be successful in this role, you’ll need to have:
Strong IT and troubleshooting experience, as well as previous experience on service desk and with ticket management systems
Proactive resolutions and expectation management experience
Active Directory, Office 365, SharePoint experience
SCCM (Microsoft System Centre Configuration Manager) is desirable
Excellent interpersonal skills is a strong must. A good personality, be approachable, friendly and manage the requirements of internal stakeholders
Proactively maintain the desktop, telephony and application infrastructure so that it’s supported and failures are minimised
Log, analyse, triage and prioritise all IT incidents, problems and changes received via all communication channels into the team
Ensure that systems/applications/services in own area run and meet business Service Level Agreement (SLA) targets
Analyse incident, problem and change data to identify the underlying causes and propose resolutions via Service Improvement Plans
Display leadership in area of specialisation, e.g. championing new features and best practice
Ensure compliance with company and other relevant standards/regulations at all times
Technical role model for members of the IT Service Desk team, e.g. this will involve technical development through the facilitation of workshops, production of standards, procedures and documentation and running training sessions
Support out of hours software upgrades/implementations and testing in conjunction with Business Change, GTS and other stakeholders
In addition to working shifts to cover 07:30 – 20:00 Monday-Friday, staff performing this role are expected to occasionally work weekends
Skills, experience and qualifications required
Experience of enterprise software and application support and delivery
SharePoint (Collaboration Toolkit)
Knowledge of service desk/issue logging tools
Knowledge of latest MS Office suite
Knowledge of MS Windows server
ITIL Foundation V3
This role will involve working shifts to cover 07:30 – 20:00 Monday to Friday and you’ll be expected to occasionally work anti-social hours for specific project tasks and deliveries.
What can we do for you?
We believe we can offer you a great working environment as we’re so passionate about our people. Here are just some of the benefits and perks that we offer…
Fantastic training and development opportunities
Employee benefit packages to suit your lifestyle
YOUday – we give you an extra day off to celebrate a special day
The opportunity to take a paid day off each year to do charity work
A health cash plan
Help with travel expenses
The opportunity to buy additional holiday
Company pension scheme
Group life assurance
Enhanced maternity and paternity pay
Professional subscription fees paid
Employee wellbeing is high on the agenda here too. We provide a weekly free fruit delivery, discounted membership at a local health club and access to an Employee Assistance Programme, which promotes physical and emotional wellbeing at work and at home. In addition, we provide wellbeing events throughout the year to support physical and mental health.
If this sounds like your next role and a company you’d like to work for, what’re you waiting for? Apply today!
We pride ourselves on being a great place to work. Check out our Glassdoor page to see what our employees think about working here.
We’re happy to discuss flexible working during the recruitment process .