Third Party Claims Negotiator

Third Party Claims Negotiator

Haywards Heath or Manchester
Up to £26,000 - Depending on experience
Claims & Fraud
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We’re First Central Insurance & Technology Group (First Central for short), an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services.

Do you have motor insurance expertise within financial services and worked within a claims handling environment? We currently have an exciting opportunity for a Third Party Claims Negotiator to join our Third Party team in Salford Quays, Manchester or Haywards Heath, West Sussex.

We can offer you:

  • Hybrid working 3 days from home and 2 days in the office after probation
  • Generous basic salary of up to £26,000 – Depending on experience
  • Clear Progression Matrix
  • Fully supportive team throughout
  • Fantastic company benefits
  • £100 off your car insurance!
  • A fun place to work

We operate a daily 7.5hrs shifts between the hours of 8am – 5pm Monday to Friday which we are open to flexibility and hybrid working of 2 days in the office

Your role as a Third Party Claims Negotiator is to proactively record and process claims in accordance with our principles and procedures, and to maintain files within our service standards. You’ll deal with allocated claims as quickly and efficiently as possible from outset to conclusion within FCA regulations, and legislative and policy guidelines. 

As well as our award-winning motor insurance broker, 1ST CENTRAL, which has successfully built a customer base of over 1 million. In 2021, we grew our talent by filling 663 roles, 129 of which were internal promotions, and we’re still looking to grow and develop further here at First Central!

So, if you fancy a new career in a fast-paced and dynamic workplace? This could be your lucky day!

Job responsibilities:

  • Proactively record, process and settle claims in accordance with our principles and procedures, and to maintain files within our service standards
  • Ensure that all files are reserved accurately and promptly within our reserving philosophy
  •  Be personally responsible for ensuring the reserves fully reflect the level of damages on each file
  • Process cheques on claims files as required and in accordance with your authorities
  • Identify and champion potential fraudulent claims and action as per guidelines
  • Ensure liability is agreed within existing case law and accident circumstances
  • Effectively negotiate with customers, suppliers and all relevant third-party representatives
  • Adhere to and consider all regulatory requirements at all times, including TCF, DPA, AML and Anti Bribery principles, and ensure all direct reports are compliant
  • Comply with health and safety policies at all times
  • Ensure compliance with company standards/regulations at all times
  • Any other reasonable duties as required


  • Experience of handling claims (including reserving)
  • Dealing with insurers and/or claimants and/or defendants knowledge of motor claims
  • Understanding of liability, reserving, assessment, payments, different claimants and claimant representatives
  • Good MS office skills


  • Excellent communication skills, both verbal and written
  • Negotiation and influencing skills
  • Good time management and organisation skills with the ability to prioritise work
  • Problem-solving skills with the ability to adopt a logical approach to resolving problems
  • Strong customer service skills
  • Good numeracy and literacy skills
  • Decision making and communication skills
  • Commercial awareness

What can we do for you?

We believe we can offer you a great working environment as we’re so passionate about our people. Here are just some of the benefits and perks that we offer…

  • Fantastic training and development opportunities
  • Employee benefit packages to suit your lifestyle
  • Flexible working
  • YOUday – we give you an extra day off to celebrate a special day
  • The opportunity to take a paid day off each year to do charity work
  • A health cash plan
  • Help with travel expenses
  • The opportunity to buy additional holiday
  • Company pension scheme
  • Group life assurance
  • Enhanced maternity and paternity pay
  • Professional subscription fees paid

Employee wellbeing is high on the agenda here too. We provide discounted membership at a local health club and access to an Employee Assistance Programme, which promotes physical and emotional wellbeing at work and at home. In addition, we provide wellbeing events throughout the year to support physical and mental health.

For further information on what we can offer and to learn more about this role, feel free to contact our dedicated Talent team.

View more about our Benefits

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86% of people would recommend a friend to work at First Central

Based on 164 Glassdoor reviews (March 2022)


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Flexible working

We support colleagues who wish to work flexibly whilst meeting the needs of the business.


If it’s your birthday or you just fancy some me-time, get an extra day off for whatever you want.

Holiday Extra

We give you two opportunities each year to buy or sell up to five days of holiday.


Get a day off each year to take part in volunteering activities.

Health cash plan

Claim money back on your healthcare costs, such as dental check-ups and eye tests.

Season ticket loan

We provide interest-free loans to cover the cost of season tickets for rail, bus or car parking.