Claims Insight Analyst

Haywards Heath, Home Office (Remote) or Manchester
£30,000 -£40,000 depending on experience
Customer & Operations
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We’re First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life. 

Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills are built on data expertise; it creates the insights we need to give the right cover to the right customers at the right price. But, it’s the people inside and outside our business that power us. They make us stand out, help us succeed. We’re ambitious. We’re growing. We’ve won awards.   

We’re seeking a Claims Analyst with a sharp eye for detail and a strong grasp of data. If you possess excellent analytical and numerical skills, have a solid foundation in Microsoft Excel, and have garnered experience in a Claims role within the Insurance industry, we’d like to hear from you!

We’re looking for a Claims Insight Analyst to join our Performance team either working remotely or based in our Salford Quays, Manchester or Haywards Heath, West Sussex offices.

In this role you’ll drive the continuing and material improvements in claims indemnity performance, in partnership with 1st Central Underwriting Limited. You’ll form the vital link between frontline claims operations and reserving & pricing.

We’re all about people and we’re passionate about continuous improvement, so you’ll share your thoughts with the team to continually progress our methods and team knowledge.

Core skills we’re looking for to succeed in the role:

  • Strong analytical and numerical skills
  • Technical competency in Microsoft Excel
  • Experience in a Claims role within the Insurance industry

Nice to have skills, but optional:

  • Competent in SQL or similar, and appropriate tools to exploit this

What’s involved:

  • Deliver regular reporting to business leaders on current and future claims indemnity performance
  • Deliver analysis of performance trends, inconsistencies and opportunities in line with priorities agreed by the executive.
  • Utilise numerous data sources to develop deep insights into claims performance, across the balanced scorecard
  • Present and visualise analysis so that it can be clearly understood and adds value to the business
  • Work with the operational teams to make recommendations to drive step changes in indemnity performance, following this through to delivery
  • Work closely with colleagues in Finance to track and evidence delivery of benefits across expense, income and indemnity
  • Work alongside industry benchmarking providers to continuously evaluate company performance against the market
  • Support the wider Performance team as appropriate, leveraging skills and capabilities to respond to business needs


  • Proven experience of data mining, transformation, synthesis and reporting
  • Proven experience of using data and insights understand claims indemnity performance
  • Experience of using data and insights to lead performance discussions and formulating recommendations for improvement
  • The ability to work under pressure, dealing with multiple tasks or requests simultaneously
  • Excellent communication skills, and a proven ability to manage difficult conversations
  • Team player, working to create and achieve shared objectives
  • Ability to disseminate technical information and present comprehensively


  • Advanced level use of MS Office applications
  • Competent in SQL or similar, and appropriate tools to exploit this
  • Understanding of actuarial methodologies
  • Strong analytical and numerical skills
  • Ability to present and visualise data to a high quality and adapt for wide range of audience
  • Problem solving skills and ability to think creatively to overcome data challenges
  • An understanding of Lean / Continuous Improvement tools, thinking and methodologies
  • Ability to communicate risks and issues at all levels of the organisation
  • Excellent stakeholder management skills
  • Commercially focused and results driven
  • Understanding of Motor insurance industry


  • Speaks with facts and data, not opinion
  • Emphasis on attention to detail and accuracy
  • Can present complex information in a clear and concise manner
  • Self- Motivation and enthusiastic
  • A flexible approach and positive attitude
  • Takes initiative to make decisions
  • An organised and proactive approach
  • Embrace, embed and incorporate the company values
  • Teamwork makes the dream work! You’ll have the ability to work well as part of a team

If this job sounds like the role you're looking for, apply today!

We pride ourselves on being a great place to work. Check out our Glassdoor page to see what our colleagues think about working here.

What can we do for you?

People first. Always. We’re passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that’s what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you’ll enjoy, take a look at all our perks in full here. 

Intrigued? Our Talent team can tell you everything you need to know about what we want and what we’re offering, so feel free to get in touch.

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86% of people would recommend a friend to work at First Central

Based on 164 Glassdoor reviews (March 2022)


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Simply Health Cash Plan

Simply Health Cash plan. Reclaim the cost of your eye tests, dental appts, physiotherapy and more

Flexible Bank Holidays

Eight flexible bank holidays; you can choose which festivals you observe


We’re passionate about it. Everyone gets a paid day off annually to volunteer

Electric Car Scheme

Plug into our Electric Car Scheme for a deal with insurance, road tax and servicing

Flexible Working

We’re flexible; most roles let you mix office and home working. We work fluidly around core hours

Your Time in Need

Your Time in Need: five days’ leave so you can deal with life stuff. We’ll support you