Intelligence Analyst

Haywards Heath
£27,000 - £28,500 depending on experience
Customer & Operations
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We’re First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life. 

Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills are built on data expertise; it creates the insights we need to give the right cover to the right customers at the right price. But, it’s the people inside and outside our business that power us. They make us stand out, help us succeed. We’re ambitious. We’re growing. We’ve won awards.   

Do you have an investigative mind examining motor claims for potential fraud or irregularities? Collaborative worker and keen to fast track your career within intelligence?

We’re on the hunt for an Intelligence Analyst to join our Counter Fraud Services team in Haywards Heath, West Sussex.

As an Intelligence Analyst, you’ll be responsible for completing complex desktop research reports, reviewing and analysing fraudulent claims and policies and managing fraud operations. By protecting the business from fraud risks, you’ll receive, triage and disseminate all sourced intelligence, ensuring full compliance with company financial crime procedures and policies at all times.

You'll be a great fit for the role if you have these skills:

Analytical: Studying large amounts of data, identify important statistics, and interpret information is key

Problem-Solving: You’ll often tackle intricate problems, requiring critical thinking and creative solutions. Their ability to solve puzzles and connect dots is crucial

Communication: Effective communication is essential. You’ll collaborate with team members and other departments, sharing findings in a clear and concise manner

Confidentiality: Handling sensitive information is part of the role. You must maintain strict non-disclosure rules about work

Working flexibly, you'll spend part of your time working from home, with part of the week in the office. But of course, it’s your choice - if you prefer to be in the office more - that's good with us too. 

Intrigued? Read on to find out what you’ll be doing and apply!

Job responsibilities:

  • Receive, triage and disseminate all internally and externally sourced intelligence for use in protecting the business from fraud risks, in line with the department policies and procedures
  • Management of a fraud intelligence repository, to include data input, quality, retention and disposal, referring to the Intelligence Manager as necessary
  • Undertake desktop research on suspect claims and policies and produce comprehensive intelligence and research reports
  • Identify and refer suspect claims and polices to relevant teams using fraud databases and analytics tools
  • Producing witness statements on policy misrepresentation and non-disclosure and giving evidence in court
  • Meet agreed fraud KPIs and targets
  • Maintain an up to date knowledge of market counter fraud activities specific to intelligence and related fraud/financial crime legislation
  • Ensure compliance with company financial crime procedures and related policies
  • Submit Suspicious Activity Reports as necessary to the Intelligence Manager and Money Laundering Reporting Officer
  • Analysis of fraud threats using multiple Excel datasets
  • Maintain the fraud intelligence relationships with the Insurance Fraud Bureau (IFB), Insurance Fraud Enforcement Department (IFED) and Insurance Fraud Investigators Group (IFIG)
  • Adhere to and consider all regulatory requirements at all times, including TCF, DPA and AML
  • Ensure compliance with TCF principles when liaising with customers
  • Build and maintain relationships both internally and externally
  • Be compliant with health and safety policies at all times
  • Ensure compliance with Company and other relevant standards/regulations at all times
  • Any other reasonable duties as required
  • Carry out duties, activities and tasks as directed within the Claims and Fraud pillar

Experience & knowledge:

  • Proven Motor insurance claims and policy experience (Essential)
  • Fraud intelligence handling in the general insurance (motor) environment (Desirable)
  • Undertaking research and writing reports
  • Some knowledge of fraud intelligence handling practice
  • Awareness of the IFB intelligence model.
  • Good understanding of relevant fraud related legislation.
  • Good understanding of all aspects of motor insurance.
  • Excellent knowledge of FCA requirements (including TCF) and the regulatory framework relating to general insurance

Skills & Qualifications:

  • Good communication skills, both verbal and written
  • Negotiation and influencing skills
  • Good time management and organisation skills with the ability to prioritise work
  • Good analytical and problem solving skills, with the ability to adopt a logical approach to resolving problems
  • Strong customer service skills
  • Good numeracy and literacy skills
  • Basic to Intermediate Excel spreadsheet skills
  • Good report writing skills


  • Customer focused (internal customers & external)
  • Self-motivated and enthusiastic
  • Embrace, embed and incorporate the Company values
  • Passionate about reducing the business exposure to fraud risk
  • Takes initiative to make decisions
  • An organised and proactive approach
  • Emphasis on attention to detail and accuracy
  • Able to work on own initiative and as part of a team
  • A flexible approach and positive attitude
  • Confident in presenting complex information in a clear and concise manner
  • Strives to deliver performance targets and drive business improvements

What can we do for you?

People first. Always. We’re passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that’s what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you’ll enjoy, take a look at all our perks in full here. 

Intrigued? Our Talent team can tell you everything you need to know about what we want and what we’re offering, so feel free to get in touch.

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86% of people would recommend a friend to work at First Central

Based on 164 Glassdoor reviews (March 2022)


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Simply Health Cash Plan

Simply Health Cash plan. Reclaim the cost of your eye tests, dental appts, physiotherapy and more

Flexible Bank Holidays

Eight flexible bank holidays; you can choose which festivals you observe


We’re passionate about it. Everyone gets a paid day off annually to volunteer

Electric Car Scheme

Plug into our Electric Car Scheme for a deal with insurance, road tax and servicing

Flexible Working

We’re flexible; most roles let you mix office and home working. We work fluidly around core hours

Your Time in Need

Your Time in Need: five days’ leave so you can deal with life stuff. We’ll support you