Assistant Pricing & Underwriting Operations Analyst

Assistant Pricing & Underwriting Operations Analyst

Haywards Heath or Manchester
Up to £24,000 depending on experience
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We’re First Central Insurance & Technology Group (First Central for short), an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services.

We currently have an exciting opportunity for an Assistant Pricing & Underwriting Operations Analyst to join our Underwriting team in Haywards Heath, West Sussex or Salford Quays, Manchester.
You’ll support the company in maintaining the operation of the rating and underwriting system, also in the maintenance and upkeep of information from third party suppliers and companies in regard to its transformation into systemised rules, relating to all aspects of the business. The role will also support the regular review of all processes and systems used by FCG, ensuring that they’re fit for purpose by identifying any trends or weaknesses within the current processes.
Job responsibilities

  • Assisting in the implementation of rate changes and product rules using RADAR/DUCK CREEK as directed by the pricing teams, including external rating tables – Testing of external tables including updates to the MI Node Data Dictionary

  • Maintenance of motor product question sets

  • Rate testing of insurance products as and when required including evidence of all testing performed and the relevant sign off received

  • Run the reconciliation of Radar and DUCK CREEK, providing detailed log of all issues identified

  • Build, maintain and implement test scripts to test changes made to the rate engine and any other third-party systems

  • Investigate failed quotes on aggregator sites, investigation, resolution and implementation of any changes that are required

  • Liaise with third-party aggregators to implement change requests, updating existing and/or new products and testing and signing off the required changes

  • Maintain any rules and enhance/build on the rules and logic around the quote and point of sale journeys to identify improvements

  • Daily monitoring of the internal performance dashboards including escalation if issues are seen and identified

  • Assisting with the production of system documentation to support the company’s rules and logic around third party providers. This will include, procedure manuals and any other supporting documentation

  • Produce detailed documentation around Pricing & Underwriting work stream tickets so that specifications can be produced and supplied to developers for implementation

  • Be the first point of contact for underwriting and technical queries from Operational departments

  • Prioritise work to ensure the department’s Service Standards are achieved

  • Ensure compliance with company and other relevant standards/regulations at all times

  • MID – monitoring the daily report and raising any issues with GTS. Raising failures on Atlas and checking that these have been resolved correctly in a timely manner. Daily monitoring of the Time to Supply score, Reconciliation Reports and liaising with GTS daily, creating a month end snapshot of MID performance

  • Ensure all work is logged and stored on the Product Development Work Log, reviewed and updated where necessary

  • Assist if FOS complaint investigation around increases in premium and supply the relevant information to the Product Development Manager, so that a detailed explanation can be provided to the FOS

  • Any other reasonable duties as required


Skills, knowledge & experience

  • CII or working towards

  • Some experience of Excel and data analysis techniques an advantage

  • Some experience of Pricing & Underwriting Systems (i.e. Author, Polaris, I90, RADAR) an advantage

  • Sound experience of personal lines insurance analysis an advantage

  • Sound experience of development and testing changes to Pricing & Underwriting systems


  • SAS skills with the ability to modify an existing SAS programme (using Core SAS) is an advantage

  • Computer literate with advanced Excel skills

  • Good communication skills, both verbal and written

  • Good time management and organisation skills

  • Strong numerical skills


  • Knowledge of the company’s data structure and the purposes and uses of different datasets

  • Good knowledge of motor insurance products and the motor insurance industry

  • Solid understanding of the business objectives and operations

  • Knowledge of FSA requirements (including TCF)

What can we do for you? 

We believe we can offer you a great working environment as we’re so passionate about our people. Here are just some of the benefits and perks that we offer…

  • Fantastic training and development opportunities

  • Employee benefit packages to suit your lifestyle

  • Flexible working

  • YOUday – we give you an extra day off to celebrate a special day

  • The opportunity to take a paid day off each year to do charity work

  • A health cash plan

  • Help with travel expenses

  • The opportunity to buy additional holiday

  • Company pension scheme

  • Group life assurance

  • Enhanced maternity and paternity pay

  • Professional subscription fees paid

Employee wellbeing is high on the agenda here too. We provide a weekly free fruit delivery, discounted membership at a local health club and access to an Employee Assistance Programme, which promotes physical and emotional wellbeing at work and at home. In addition, we provide wellbeing events throughout the year to support physical and mental health.

For further information on what we can offer and to learn more about this role, feel free to contact our dedicated Recruitment team.
Want to know what it’s really like to work at First Central? Take a look at our Glassdoor reviews.

We’re happy to discuss flexible working during the recruitment process .

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86% of people would recommend a friend to work at First Central

Based on 150 Glassdoor reviews (October 2021)


View all benefits >

Flexible working

We support colleagues who wish to work flexibly whilst meeting the needs of the business.


We give you an extra day off to celebrate a special day.

Holiday Extra

Not only do you get a generous holiday entitlement, you can also buy additional leave.


Get a day off each year to take part in volunteering activities.

Health cash plan

Claim money back on your healthcare costs, such as dental check-ups and eye tests.

Season ticket loan

We provide interest-free loans to cover the cost of season tickets for rail, bus or car parking.