Career Returners Programme - Compliance Monitoring Officer

Haywards Heath or Manchester
£32,000 to £40,000 - depending on experience
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We’re First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life. 

Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills are built on data expertise; it creates the insights we need to give the right cover to the right customers at the right price. But, it’s the people inside and outside our business that power us. They make us stand out, help us succeed. We’re ambitious. We’re growing. We’ve won awards.   

Opportunity: 6 month Returnship as part of the Insurance Cross Company 2024 Returner Programme

Start Date: 7th May 2024

Apply by: ASAP, latest 29th February 2024

Are you looking to get back to work after a break of 18 months or more? Interested in a 6-month Career Returners Programme that can help you update your skills, boost your confidence, and kickstart your career?

First Central is delighted to be participating in the Insurance Cross Company 2024 Returner Programme, providing supported routes back to employment for individuals returning to work. Supported by Career Returners (previously Women Returners), First Central are offering a 6 month paid placement starting in May 2024.  Full transition support is provided to help you navigate your way back to employment. Applications are open now and will close on 29th February.   

Your Programme:

  • The programme offers a professionally paid placement of 6 months, from May to November 2024.

  • There will be a strong likelihood of a permanent role at the end of the programme.

  • To support your transition back into the workplace, you will receive an internal mentor and a buddy for your day-to-day questions.

  • You will benefit from Career Returners’ Coaching Programme throughout your time on the programme.

  • As part of the Insurance cross-company programme, you will have a ready-made peer support group of other returners re-entering the Insurance sector.

Your role:

Are you ready to be our next Compliance Monitoring Officer. You'll help us stay within our risk appetite (yes, businesses have appetites too!) through the effective delivery of our Compliance Monitoring Plan (CMP). This means you'll be assessing and assuring our compliance with key rules, regulations, principles, and practices. Got a good eye for detail? Great! You'll ensure our approach to governance, control, and documentation is consistent across the board. Spot a breach? You'll be the one to identify, assess, and discuss it promptly with the relevant management representatives. You'll monitor progress, provide feedback, produce reports, and support independent reviews of the control environment. Plus, you'll be help us stay compliant with all relevant standards and regulations.

Your responsibilities:

  • Monitor own progress against the Compliance Plan (CMP), report on this to the GCMM on a monthly basis and refine flexible aspects of the Plan in line with risk profile of the relevant functions
  • Provide effective feedback to management with regard to this monitoring activity, gathering evidence to confirm that any remedial action required is completed
  • Produce Compliance Monitoring Reports, proposing actions and resolutions for findings for submission to senior management and relevant management
  • Report on progress against Compliance recommendations to the GCMM and to escalate any concerns with timely responses, as necessary, to senior management
  • Support the GCMM in the completion of compliance reviews of FCIM’s outsourced suppliers, where relevant
  • Deputise for the GCMM as appropriate
  • Support independent reviews of the control environment, particularly adherence to procedures and mitigation of regulatory risks and issues by management

Your experience and skills:

  • Experience of working in a similar role in the general insurance industry
  • Good understanding of motor insurance products and the motor insurance industry
  • ICA Qualification desirable (but not essential)
  • Strong attention to detail
  • Excellent at building and maintaining relationships
  • Good influencing and negotiating skills
  • Excellent communication, both verbal and written
  • Problem solving, with the ability to translate issues and find resolutions
  • Excellent organisation, with the ability to meet tight deadlines
  • Report writing to a high standard
  • Excellent numeracy and literacy
  • Competent use of IT and software (i.e. Excel, Word and Powerpoint)

Your belonging:

You belong with us. How do we know? Because we appreciate difference. You're unique, just like us! Here at First Central we not only welcome but actively encourage our colleagues to be authentic at work. After all, it’s their right and it’s our superpower. We put people first. Always. 

So, what’s making our colleagues so happy? It’s simple really. Our policies are designed by people, for people. Our colleagues don’t put their lives on pause when they come into the office (or when they login if they’re hybrid working) and nor should they.

We’re flexible; you mix office and home working; some roles are even remote! We work fluidly around core hours – but it’s your choice if you like to be in the office more, that’s good with us too!

Eligibility Criteria:

  • To apply for this programme, you must have the right to work in the UK. Sponsorship will not be provided. 

  • Your career break must be 18 months or more as of May 2024.  You may have been working on a small-scale basis to fit around your other commitments or have not done any paid work for a minimum 18 month period. 

How to Apply:

  • To apply to the programme, please submit your CV by clicking on the Apply button.

  • Please ensure your career break is clearly highlighted on your CV.

  • If you have any questions on the programme, email

What can we do for you?

People first. Always. We’re passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that’s what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you’ll enjoy, take a look at all our perks in full here. 

Intrigued? Our Talent team can tell you everything you need to know about what we want and what we’re offering, so feel free to get in touch.

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86% of people would recommend a friend to work at First Central

Based on 164 Glassdoor reviews (March 2022)


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Eight flexible bank holidays; you can choose which festivals you observe


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