Ways of Working Enablement Coach

Haywards Heath or Manchester
£60,000 - £85,000 depending on experience
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We’re First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life. 

Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills are built on data expertise; it creates the insights we need to give the right cover to the right customers at the right price. But, it’s the people inside and outside our business that power us. They make us stand out, help us succeed. We’re ambitious. We’re growing. We’ve won awards.   

Are you an expert Lean Agile practitioner? Do you have a passion for coaching and developing the next continuous improvement superstars? If so, we need you!

We’re looking for a Ways of Working Enablement Coach to join our Operational Excellence team in either our Salford Quays, Manchester or Haywards Heath, West Sussex office. 

In this role you’ll be a servant leader, supporting all areas of First Central in their journey to increased business agility and continuous improvement. You will serve as a culture change champion, embodying lean agile principles, behaviours and mindset that enable the business to define and deliver desired business outcomes, optimising flow and delivering value at the highest quality.

Precise and pioneering? Lets do this, together!

Core skills we’re looking for to succeed in the role:

  • Expert technical Lean Agile practical application and training experience (lean, six sigma, systems thinking, agile, kanban, scrum, value, flow, quality etc)
  • Coaching & people development (including senior & exec/director level)
  • Problem solving
  • Stakeholder engagement and influencing skills (inc. senior & c/d suite level)
  • Servant Leadership & ability to support cultural change
  • Self-motivated and able to self-direct

What’s involved

  • Support the business in developing The First Central Way of Working, with a people focused approach to empowerment, servant leadership and coaching 
  • Coaching others in the principles, systems and tools within The First Central Way of Working to ensure they reflect the best known and emerging approaches to solve both the here and now and emerging customer and company problems, drawing on knowledge of best practice across lean, six sigma, systems thinking, agile, kanban, scrum, value flow quality et al. 
  • Support the business to define the experiments to expand their knowledge threshold in pursuit of delivering customer value 
  • Coach on value enablement using a range of tools and techniques to ensure clear & measurable outcomes
  • Build and maintain strong effective working relationships, with senior leadership & Exec, influencing business leaders to progressively adopt a culture of continuous improvement / lean agile mindset 
  • Providing thought leadership with the aim to successfully build business-wide lean agile capabilities, with a strong focus on customer outcomes 
  • Ensure compliance with organisational and regulatory procedures to improve risk management and ensure strong audit performance 
  • Work closely with The First Central Academy and PMO to identify and close capability gaps through coaching and development of internal training offerings 
  • Any other reasonable duties as required 

Experience & knowledge

  • Knowledge of FCA requirements (including individual responsibilities in relation to Consumer Duty)
  • Seasoned thought leader in Lean Agile, with a demonstrable track record of being able to effectively apply the theory to practice 
  • 5 year’s experience leading lean agile programme(s) at a leadership level 
  • Experience of establishing a culture of embracing a lean agile mindset and developing internal capability through up-skilling existing people 
  • Ability to tailor lean agile approach and solution delivery depending on business and customer needs, ensuring suitable, framework agnostic ways of working prevail  
  • Strong stakeholder management and coaching experience including at Executive level.
  • Experience in leading people through cultural change.
  • Solid understanding of Lean agile bodies of knowledge including supporting, tools, systems & principles 
  • Strong understanding of the Company objectives and operations 
  • Good understanding of regulatory requirements specific to the Company and the functions under control 


  • Good time management and organisation skills
  • Servant leadership 
  • Coaching 
  • Ability to motivate colleagues in a high pressurised environment 
  • Expert technical Lean Agile skills with proven track record of delivery 
  • Excellent communication and presentation skills, both verbal and written 
  • Strong stakeholder management, influencing and persuasion skills with a track record of working with senior business leaders, including C suite 
  • Self-motivated and able to self-direct 


  • Solid understanding of Lean agile bodies of knowledge including supporting, tools, systems & principles
  • Strong understanding of the Company objectives and operations
  • Good understanding of regulatory requirements specific to the Company and the functions under control
  • Self-motivated and enthusiastic
  • An organised and proactive approach
  • Ability to work on own initiative and as part of a team
  • A flexible approach and positive attitude
  • Strives to drive business improvements to contribute to the success of the business

So, if you’re up for the challenge and would like to join our vibrant and busy team, we want to hear from you today.

We’ve received some great feedback from colleagues on Glassdoor. Don’t believe us? Check out our reviews for yourself!

What can we do for you?

People first. Always. We’re passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that’s what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you’ll enjoy, take a look at all our perks in full here. 

Intrigued? Our Talent team can tell you everything you need to know about what we want and what we’re offering, so feel free to get in touch.

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86% of people would recommend a friend to work at First Central

Based on 164 Glassdoor reviews (March 2022)


View all benefits >

Simply Health Cash Plan

Simply Health Cash plan. Reclaim the cost of your eye tests, dental appts, physiotherapy and more

Flexible Bank Holidays

Eight flexible bank holidays; you can choose which festivals you observe


We’re passionate about it. Everyone gets a paid day off annually to volunteer

Electric Car Scheme

Plug into our Electric Car Scheme for a deal with insurance, road tax and servicing

Flexible Working

We’re flexible; most roles let you mix office and home working. We work fluidly around core hours

Your Time in Need

Your Time in Need: five days’ leave so you can deal with life stuff. We’ll support you