Claims Negotiator - Third Party & Credit Hire

Claims Negotiator - Third Party & Credit Hire

Haywards Heath or Salford Quays
Up to £28,000 Depending on experience
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Are you looking for a new career with a fast-growing, dynamic company? Well look no further! We need an experienced Claims Negotiator – Third Party & Credit Hire to join our Third Party team in either Salford Quays, Manchester, or Haywards Heath, West Sussex.

Your duties are to proactively record and process claims in accordance with our principles and procedures, and to maintain files within our service standards. You’ll also need to deal with allocated claims as speedily and efficiently as possible from outset to conclusion, within FCA regulations, and legislative and policy guidelines. 

Job responsibilities
  • Proactively record, process and settle claims in accordance with our principles and procedures and maintain files within our service standards
  • Manage a portfolio of TP motor claims, including complex credit hire cases
  • Ensure that all files are reserved accurately and promptly within our reserving philosophy
  • Be personally responsible for ensuring the reserves fully reflect the level of damages on each file
  • Process payments on claims files as required and in accordance with your authorities
  • Identify and champion potential fraudulent claims and action as per guidelines
  • Ensure liability is agreed within existing case law and accident circumstances
  • Effectively negotiate with customers, suppliers and all relevant Third Party representatives
  • Adhere to and consider all regulatory requirements at all times, including TCF, DPA, AML and Anti Bribery principles, and ensure all direct reports are compliant
  • Be compliant with health and safety policies at all times
  • Ensure compliance with company standards/regulations at all times
  • Comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times
  • Ensure compliance with Company Policies, Values and guidelines and other relevant standards/regulations at all times
  • Any other reasonable duties
Skills, knowledge & experience

  • Experience of handling claims (including reserving), dealing with insurers and/or claimants and/or defendants
  • Knowledge of motor claims including credit hire
  • Knowledge of the Credit Hire portal preferable
  • Understanding of reserving, liability, assessment, payment, different claimants and claimant representatives
Skills & Qualifications
  • Good communication skills, both verbal and written
  • Good time management and organisation skills
  • Assessing and agreeing liability
  • Negotiation and influencing skills
  • An inquiring mind supported by good analytical and critical thinking skills
  • Reasonable numerical skills
  • Negotiation and influencing skills
  • Problem-solving skills with the ability to adopt a logical approach to resolving problems
  • Strong customer service skills
  • Good numeracy and literacy skills
  • Computer literate
  • Customer focused
  • Embrace, embed and incorporate the Company Values
  • Take initiative to make decisions
  • Emphasis on attention to detail and accuracy
  • Self-motivated and enthusiastic
  • An organised and proactive approach
  • Ability to work on own initiative and as part of a team
  • A flexible approach and positive attitude
  • Strives to drive business improvements to contribute to the success of the business

What can we do for you? 

We believe we can offer you a great working environment as we’re so passionate about our people. Here are just some of the benefits and perks that we offer…

  • Fantastic training and development opportunities
  • Employee benefit packages to suit your lifestyle
  • Flexible working
  • YOUday – we give you an extra day off to celebrate a special day
  • The opportunity to take a paid day off each year to do charity work
  • A health cash plan
  • Help with travel expenses
  • The opportunity to buy additional holiday
  • Company pension scheme
  • Group life assurance
  • Enhanced maternity and paternity pay
  • Professional subscription fees paid
Employee wellbeing is high on the agenda here too. We provide a weekly free fruit delivery, discounted membership at a local health club and access to an Employee Assistance Programme, which promotes physical and emotional wellbeing at work and at home. In addition, we provide wellbeing events throughout the year to support physical and mental health.

For further information on what we can offer and to learn more about this role, feel free to contact our dedicated Recruitment team.

Are you the person we’re looking for? If so, we look forward to hearing from you. Apply today!

We’ve received some great feedback from employees on Glassdoor. Don’t believe us? Check out our reviews for yourself!

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79% of people would recommend a friend to work at First Central

Based on 98 Glassdoor reviews (July 2020)


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Flexible working

We support colleagues who wish to work flexibly whilst meeting the needs of the business.


We give you an extra day off to celebrate a special day.

Holiday Extra

Not only do you get a generous holiday entitlement, you can also buy additional leave.


Get a day off each year to take part in volunteering activities.

Health cash plan

Claim money back on your healthcare costs, such as dental check-ups and eye tests.

Season ticket loan

We provide interest-free loans to cover the cost of season tickets for rail, bus or car parking.