Fraud Intelligence Team Leader

Fraud Intelligence Team Leader

Location:
Haywards Heath
Salary:
Competitive
Department:
Operations
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We have a fantastic opportunity for a Fraud Intelligence Team Leader to join our Specialist Investigative Unit team in Haywards Heath, West Sussex.

Passionate about intelligence and looking for your next challenge?
 
This role entails supporting and mentoring a team of intelligence analysts, whilst assisting with the exciting delivery of the Counter Fraud Services business plan. You will work to protect the business from organised policy and claims fraud.
 
Job responsibilities
  • Ensure delivery of the Counter Fraud Services business plan and Intelligence targets
  •  Provide regular reports to the Intelligence Manager and Head of Claims Fraud on the status of KPIs and SLAs 
  • Assist the team with any queries and handle the more complex requests where appropriate
  •  Assist the recruitment process and the training of new recruits, or re-training of current employees when required 
  •  Have input into and manage departmental procedures specifically in relation to claims fraud investigations and intelligence, and drive improvements in processes, procedures and systems 
  • Ensure all intelligence received is accurately recorded, correctly and professionally processed, to ensure maximum adherence to data security
  • Ensure all received intelligence is uploaded to appropriate counter fraud systems in a timely manner
  •  Act as a witness on behalf of the company when requested by the police, potentially attending court in other parts of the country and being cross examined by the prosecution, sometimes in the presence of a jury 
  • Ensure all fraud intelligence analysts are compliant with Treating Customers Fairly (TCF) principles when liaising with customers and handling queries, and ensure own personal compliance with TCF principles
 
Skills, knowledge & experience
  • Extensive claims fraud investigation experience
  • Experience of managing an intelligence team
  • Solid experience of auditing
  • Excellent communication skills, both verbal and written
  • Negotiation and influencing skills
  • Good time management and organisation skills with the ability to prioritise work
  • Strong leadership and people management skills with the ability to motivate employees in a high-pressured environment
  • Problem-solving skills with the ability to adopt a logical approach to resolving problems
  • Strong customer service skills
  • Good numeracy and literacy skills
  • Computer literate
 
What can we do for you?

We believe we can offer you a great working environment as we’re so passionate about our people. Here are just some of the benefits and perks that we offer…
  • Fantastic training and development opportunities
  • Employee benefit packages to suit your lifestyle
  • Flexible working
  • A day off for your birthday
  • The opportunity to take a paid day off each year to do charity work
  • A health cash plan
  • Help with travel expenses
  • The opportunity to buy additional holiday
  • Company pension scheme
  • Group life assurance
  • Enhanced maternity and paternity pay
  • Professional subscription fees paid
     
Employee wellbeing is high on the agenda here too. We provide a weekly free fruit delivery, discounted membership at a local health club and access to an Employee Assistance Programme, which promotes physical and emotional wellbeing at work and at home. In addition, we provide wellbeing events throughout the year to support physical and mental health.

For further information on what we can offer and to learn more about this role, feel free to contact our dedicated Recruitment team.

If you’d like to work for an award-winning employer in a fast-paced environment, apply now!

​Want to know what it’s really like to work at First Central? Take a look at our Glassdoor reviews

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79% of people would recommend a friend to work at First Central

Based on 98 Glassdoor reviews (July 2020)

Benefits

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Flexible working

We support colleagues who wish to work flexibly whilst meeting the needs of the business.

YOUday

We give you an extra day off to celebrate a special day.

Holiday Extra

Not only do you get a generous holiday entitlement, you can also buy additional leave.

Volunteering

Get a day off each year to take part in volunteering activities.

Health cash plan

Claim money back on your healthcare costs, such as dental check-ups and eye tests.

Season ticket loan

We provide interest-free loans to cover the cost of season tickets for rail, bus or car parking.