Third Party Claims Negotiator

Location:
Haywards Heath or Manchester
Salary:
£24,000 - £26,000 – depending on experience
Department:
Customer & Operations
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We’re First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life. 

Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills are built on data expertise; it creates the insights we need to give the right cover to the right customers at the right price. But, it’s the people inside and outside our business that power us. They make us stand out, help us succeed. We’re ambitious. We’re growing. We’ve won awards.   

Have you worked within a motor insurance environment? How about Third Party Claims? Maybe you have already worked in a claims handling or a financial services role and looking for a new challenge! Well, we have an exciting opportunity for 2 Third Party Claims Negotiators to join our team in either Salford Quay’s, Manchester or Haywards Heath, West Sussex.

So, what does a Third-Party Claims Negotiator do we hear you ask? You’ll proactively record and process a portfolio of vehicle damage claims from the Third-Party side. You’ll be contacting policy holders, witnesses and third-party insurers to assess and agree the liability, all the way through to conclusion.

Do you have that flair for investigation and delivering the right outcome for our customers, then this could be the role for you…

You’ll be great in this role if you have:

  • Good level of experience within Third Party Damage
  • Some knowledge of Credit hire
  • Prior experience in Motor Claims Handling

Here’s a glimpse of what we can offer:

  • Generous salary between £24,000 to £26,000, depending on experience
  • Monday to Friday, no weekends! Hours are 8am – 5pm
  • Hybrid working: 4 days from home and 1 day in the office after probation
  • Clear progression matrix 
  • Fully supportive team throughout
  • £100 off your car insurance
  • A fun, vibrant and busy place to work
  • 25 days holiday plus 8 bank holidays and an extra 'You' day off for important occasions or just a day for you!

Job responsibilities: 

  • You’ll proactively manage and efficiently process a portfolio of third party claims 
  • You’ll inform policyholders of the claim process and manage expectations throughout, providing the best service possible
  • You’ll be reserving in line with reserving philosophy
  • You’ll review estimates/invoices and arrange engineering or outsourced assessments where required
  • You’ll check and raise payments in line with reserves
  • You’ll carry out a basic assessment of litigation documents and instruct legal suppliers and dispute cases where necessary
  • You’ll manage highways, rail, street furniture and property damage claims and outsource to suppliers where required
  • You’ll take inbound phone calls & communicate on email. After all our customers are at the heart of everything we do.
  • You’ll carry out other duties, activities and tasks within the Claims and Fraud pillar to ensure all our departments perform effectively and efficiently, so we can meet the demands of First Central’s customers and any third parties
  • When required you’ll work with both the subrogation and credit hire portals

Experience & knowledge 

  • You have previous experience working within a Third Party/Personal Injury environment
  • You have prior experience of Motor Claims Handling and good knowledge of vehicle types
  • You have good knowledge of disputes, split scenarios and case law
  • You have knowledge of Financial Conduct Authority requirements and the regulatory framework relating to claims 
  • You have a working knowledge of Credit Hire and Intervention
  • You have an understanding of fraud controls 
  • You have an understanding of vulnerable customers and providing the right level of service and communication
  • You have an understanding of the FCA consumer duty rules 

Skills & Qualifications 

  • People are at the heart of everything we do. You’ll be a people person and provide excellent customer service.   
  • You’ll be a great communicator with a sharp eye for detail 
  • Organisation, timekeeping and structure are second nature to you
  • You’re not fazed by computers and software  
  • You have good numeracy and literacy skills 
  • You’re eager to learn and develop through continuous training
  • You have analytical and critical thinking skills
  • Teamwork, teamwork, teamwork. You’ll be a supportive, enthusiastic team player 
  • You have the ability to manage standard third party motor claims  
  • Problem-solving skills with the ability to adopt a logical approach to resolving problems
  • You have the skills to negotiate and influence
  • You are able to assess and agree liability

So, if you fancy a new career in a fast-paced and dynamic workplace, this could be your lucky day…apply now!

What can we do for you?

People first. Always. We’re passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that’s what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you’ll enjoy, take a look at all our perks in full here. 

Intrigued? Our Talent team can tell you everything you need to know about what we want and what we’re offering, so feel free to get in touch.

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86% of people would recommend a friend to work at First Central

Based on 164 Glassdoor reviews (March 2022)

Benefits

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Simply Health Cash Plan

Simply Health Cash plan. Reclaim the cost of your eye tests, dental appts, physiotherapy and more

Flexible Bank Holidays

Eight flexible bank holidays; you can choose which festivals you observe

Volunteering

We’re passionate about it. Everyone gets a paid day off annually to volunteer

Electric Car Scheme

Plug into our Electric Car Scheme for a deal with insurance, road tax and servicing

Flexible Working

We’re flexible; most roles let you mix office and home working. We work fluidly around core hours

Your Time in Need

Your Time in Need: five days’ leave so you can deal with life stuff. We’ll support you